Penginapan di Ramada Plaza By Wyndham Istanbul Sultanahmet menempatkan anda di tengah-tengah Istanbul, dalam lingkungan 15 minit memandu dari Bazar Besar dan Dataran Sultanahmet. Hotel mewah ini berada 2.9 km dari Istiklal Avenue dan 3 km dari Masjid Biru.
Berseronoklah dengan kemudahan rekreasi seperti kolam renang terbuka atau kecapi pemandangan dari taman. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan dewan bankuet.
Nikmati juadah di restoran atau senek di salah sebuah daripada kedai kopi atau kafe di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 10:30 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan lif. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam).
Inaplah di salah satu daripada 211 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi dilengkapkan dengan pengering rambut dan jubah mandi. Kemudahan yang disediakan merangkumi air botol percuma, manakala pengemasan disediakan setiap hari.
"I am extremely disappointed with the attitude of the reception staff. My wife, child, and I booked and prepaid for a Family Suite with multiple beds and a Pool View. Instead, we were assigned a room with only a king-size bed and no small bed for our child. The room description on their official website clearly shows a small bed, and this was also confirmed in my booking confirmation, as shown in the attached screenshot. After complaining, the reception offered to provide a foldable bed— okay, we got it, but it wasn't what we wanted when searching for a hotel.
Later, when showering in the evening, we noticed only two towels for three people. I contacted reception, and they initially sent two bathrobes. Using a translation app, I requested an additional towel, and after a few minutes, they delivered three towels. Overall, the service was poor.
To summarize:
1. The hotel provided a room meant for a couple, not a family.
2. The room lacked the second bed as advertised, only having one.
3. There were only two sets of towels for three guests.
4. There were stains in the bathroom as visible in one of the photos.
5. The swimming pool was out of order.
It feels like we were downgraded because we arrived late and only stayed overnight. My assumption is that the reception gave our original room to someone else. Instead, we received a room the same/similar in size but intended for a couple. Maybe I'm wrong, that’s the impression I have.
This hotel does not deserve a 5-star rating; at best, it is a 3-star. I usually stay alone in this area when traveling, and last year, I stayed at a 3-star hotel on the same street that offered better service."