Hotel berhampiran Oeverbos, Rotterdam

Never again. We came here for a quick drink and something to eat because we were stuck in traffic on our way to Utrecht. I have been going to van der Valk hotels for years. We have dined or stayed at several this week alone such as Dordrecht, Blijdorp and de Bilt. As such I am used to a specific level of service at van der Valk establishments. This one did not deliver. We waited a long time to be seated. Once the bartender saw that none of the young serving staff were going to seat us, he took it upon himself and served us our drinks and took our order. We would have liked some coffee afterwards, but the serving staff completely ignored us. We therefore decided to forego coffee and pay. A young lady came to clear our table and I asked her for the bill. She said she’d bring it right after she brought our plates to the kitchen. Unfortunately, one of the young male receptionists decided to take his break at a table at the far end of the restaurant right as she came out of the kitchen, and she decided that sitting at the table and flirting with him was more important. None of the other staff were anywhere to be seen. She finally decided to get back to work 20 minutes later. I got up and walked to the bar where all the serving staff were now standing and asked for the bill, again. I then got a snarky answer from one of the male servers that his colleague was currently printing it. I replied that she had been “printing it” at the table at the far end of the restaurant for the last 20 minutes and that I was done waiting for it. It took another 5 minutes and the same young male server ended up bringing us the bill. She did not have the courage nor the decency to own up to her mistake and apologize in person. Instead, she sent out a colleague to possibly take the heat from dissatisfied customers for her rudeness. When we left, all of the serving staff had made themselves scarce. I am sure other customers would have just left without paying instead of waiting a total of 25 minutes for the bill. As said in the beginning, I will not be visiting this particular van der Valk again. There are others close by with much better service that this young staff should take as an example!

It was an amazing stay. Everything worked properly and the personnel is great. Additionally, the place is greatly connected with other parts of the city and especially with the train station (Rotterdam Central), which is a valuable attribute for those commuting for business purposes.

My experience in this hotel was really nice. It's located near the city center and the metro station and you can practically have everything you need (supermarkets, shops, food) within a few minutes on foot. All the stuff is really kind and helpful for anything it may occur during your stay in the hotel. Breakfast has not a big variety of drinks and food but it's still really good. My only complaint about this hotel is that there is no fridge in the room, which you really going to need if you are staying for more than 5 days. All in all, I really enjoyed my stay in days inn and I would definitely visit this hotel again.

Hotel is near to central train station. Walkable to attractions like Rotterdam waterfront and the Cube House. Close to all amenities such as shopping streets and food establishments. Room is clean and comfortable though not a big room but good for a couple. Breakfast spread is limited but sufficient to fill your stomach with nutritional food early morning. Good and we had a wonderful stay in the hotel.

Ik ben een vast klant geworden bij grand hotel al jaren kom ik over de vloer echt top personeel heel vriendelijk van housekeeping tot manager allemaal top mensen

I don't know if I've left a negative review before but I was really disappointed by my stay at hotel not hotel Rotterdam. The concept of the hotel is truly a great idea but it appears to really needs updated and better maintained. Positives: it's a fun concept for a hotel, it's close to the train station, the bed was comfy. The food was nice (if/when it arrived). Negatives: the hotel seems to need a paint job and a number of shared space fittings need updated (broken windows and glass on elevator lift). Whilst there are some nice members of staff, nobody seems to know what's going on, particularly for breakfast. The breakfast doesn't get served until 8 and even going down straight away it took 40 mins for a smoothie bowl and a croissant which really isn't ideal when you have already a late start for breakfast. I unfortunately was also given out of date UHT milk for my tea. One day my breakfast order was just forgotten with only 4 tables occupied. The rooms are not terribly well sound proofed so I could hear the reception and people in the corridor singing loudly on the Friday night. Again they could really do with a fresh paint and for marks and fittings to be updated. I get the impression that the hotel is quite understaffed as there was only one staff member available for both check out at 7.45 am which was a challenge when one guest wanted to check out and the other was trying to get an early breakfast (which had not been communicated between the staff from the previous day). All in all, whilst this place has promise and photographs well, I would advise against staying here until they update and upgrade the hotel and improve staffing. Sorry hotel not hotel, I hope you can improve in future.

After stay at the Copenhagen CityHub I thought why not give this Rotterdam one a go as my experience before was great. Well firstly my god it was noisy, I had requested a quiet pod in the hotel as I'm a very light sleeper (even with earplugs in and pillow overhead lol) . So I was placed near the toilets/showers.... Ding ding ding alarms should have been going off then as the amount of banging those toilets/showers doors and the thumping of the people who sounded like they was thumping past all the pods (request a top pod in future). With ear plugs I was woken up early by other pod users who didn't have a care about anybody else who would have even been asleep as long as the could have a chat in the hall ways as loud as possible. So if you are going out and getting drunk this hotel is perfect for you but if you are on a sightseeing trip and wanting a early night we'll best of luck with that. None of my USB chargers were working in my pod but luckily I had brought a plug with more than 1 socket on it for charging. You get what you pay here and for a single person it's the cheapest option in the city. Lockers are huge and fitted my large suitcase in very easily. Staff very helpful as usual especially the American guy. Would I stay again, I'm afraid I wouldn't at this one as far too noisy for me. Maybe big groups shouldn't be all put on same floor and then they can meet in area downstairs and chat as loud as possible as they want at any time that suits them.

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