Hotel berhampiran Chain Monument, Rovaniemi

Título: ”Estadia Desafiadora no Hotel Santa Claus, Rovaniemi” --- Durante a nossa recente estadia no Hotel Santa Claus, em Rovaniemi, experimentamos tanto pontos positivos quanto negativos. Este hotel de quatro estrelas, localizado no coração da cidade, prometia uma experiência encantadora, mas revelou algumas falhas. Aspectos Positivos: 1. **Localização Central**: Situado no centro de Rovaniemi, o hotel proporciona fácil acesso a várias atrações locais. Aspectos Negativos: 1. **Pequeno Almoço Repetitivo e Desorganizado**: A oferta do pequeno almoço não variava, tornando-se monótona ao longo da estadia. Além disso, a falta de organização e limpeza nas mesas foi notória. Apesar de nos ser pedido para escolher um horário para o pequeno almoço, não havia controle efetivo, resultando em confusão e desordem no buffet. 2. **Falta de Limpeza e Comodidades no Quarto**: A falta de creme na casa de banho e a inexistência de limpeza da bancada durante os 7 dias de estadia foram decepcionantes. 3. **Acomodações Insuficientes para Roupas**: A maior dificuldade foi a ausência de um roupeiro adequado no quarto, especialmente desafiador para uma família de quatro pessoas com roupas de inverno volumosas. Apenas quatro ganchos na parede não eram suficientes para manter as roupas organizadas, resultando em uma desordem constante no quarto. Conclusão: Embora a localização do Hotel Santa Claus seja ideal, as falhas na organização do pequeno almoço, na limpeza e nas acomodações dos quartos comprometem a experiência de estadia. Recomendaria aos gestores do hotel uma revisão nestes aspectos para garantir que futuros hóspedes tenham uma experiência mais agradável e confortável.

We stayed 3 nights spread out over our week in Rov. Each time check in was a breeze, each room was clean, warm, comfortable and the wet room had lashing of hot water. Perfect after a busy day of activities. The breakfast was exceptional for the price. Try the buttery porridge it’s amazing and I’m 🏴󠁧󠁢󠁳󠁣󠁴󠁿. Boiled eggs,meats, cheese, yoghurt and the best bread for toasting. There is even a kitchen for guests to make their own meals and a funky lounge area. And not forgetting the large sauna. All in this is the perfect base for a holiday,we even used the underground car park. Highly recommend this excellent place and it’s friendly staff

Check in was quick loved my room. Tub is awesome the bed was comfortable. Breakfast was great lots of options. The temperature in room was a bit cold. I spoke with front desk she said there was extra heaters. I declined it was just odd to me that room had no operating heat.

We booked this penthouse to have a nice weekend and enjoy beautiful view from the balcony. We carefully selected a very nice stay among all possible stays in Swedish Lapland and Finnish Lapland region reading all reviews and making a long research for a high-quality leisure stay. Instead we were forced to listen to around 9 hours of very loud unbearable rock through the whole evening. From 15:30-01 :00 90DB noise for 9 hours (harmful for health) 90 decibels is a high noise level, equivalent to the noise generated by a leaf blower or the sound level of a concert. Compared to 80 dB, 90 dB is 10 times more intense and twice as loud. Whenever you are exposed to this noise level, you should wear hearing protection. One could hear music even in the sauna. After two hours of nonstop noise and starting headache I contacted the host about full refund I got an answer that there is a festival just outside the building. Here is what I got as a reply: ”Is the music coming from outside? There is Santa open air music festival in the park by the riverside going thru the weekend.” Since host did not solve the problem I had to call to San Francisco USA airbnb support to solve the problem. Next reply from host was not apology and problem solving too. It was: ”This is a public outdoor event which have been promoted by the city of Rovaniemi. So it’s a well-known event, which attracts a lot of attention and visitors. We don’t ask our guests why they come to Rovaniemi. I can assume that many of our other guests come specifically because of this festival.” ”You cannot expect us to repost information about all public events in Rovaniemi.” I would not have booked this stay if I would have known that there is a very loud music in the whole apartment all night long non-stop. I do not know if anyone would. Since the attitude towards guest is so ignoring - I do not recommend this host. After getting in touch with Airbnb support I had a message from the host where the host offered second night instead of 82% refund (we would simply go home from that airbnb, the apartment was untouched yet). I accepted the night just to stop stressing. After listening to many hours of loud terrible noise I had a bad head-ache and a bad sleep. I would love to go home and regret making a booking. *it took us 1 hour to find parking outside before we checked-in. We parked on the river shore. Cleanlyness big minus: around toilet all walls in urine, dust on window floors and corners (non-professional cleaning) Hospitality non-professional. Host is interested in getting money, not in providing a nice and responsible service.

The place is absolutely beautiful, only few steps from Ounasvaara Ski Resort. The Chalet was really good and cosy with amazing views from the windows and balcony. Our private Chalet had a second bedroom which we didn’t use as my daughter and myself preferred the first floor. We loved having our own sauna in the bathroom, great addition to relax and we enjoyed it sooo much! Breakfast was excellent with great selection, we loved the waffle maker! Staff were all helpful and pleasant. Location is excellent, not far from the airport, city centre, and Santa Claus Village. Overall, perfect Chalet, we would definitely recommend staying here, we had a great time!

I cannot fault the communications beforehand (high floor request met) the cleanliness and facilities of apartment 68 for our 4 night stay were brilliant as too the location. My choosing an apartment over a hotel was for the additional comforts. As a 2 guest apartment I have suggested 2 comfortable chairs or small sofa be provided as I personally do not enjoy lounging on a bed, but neither spending 4 nights on a dining chair! Sadly our discomfort did not end there as we were cold the entire time. The heating was on max and the bathroom was warm but not the living area. Contacting customer services I was told the overall heating was based on the outside temperature ( it was -19 ) and over 24hrs later a heater arrived which was totally inadequate, kept cutting out and having been warned not to leave it on whilst we slept I did not consider it safe. As we had returned late and were departing the next day we discarded it and ended up going to bed. I have seen other reviews where this has been an issue and would of considered it a relative easy fix. The exceedingly good review I could of given has been literally left out in the cold!!

L’hôtel santa holidays village est super pour les familles. Attention aux réservation que vous faites sur Trip, on a réservé un chalet pour 2 adultes et 2 enfants, arrivés pour le Check-in on nous dit que Trip a réservé uniquement pour deux adultes et donc les enfants doivent être payés en extras. Ce n’est pas sérieux pour TRIP de ne pas communiquer le vrai tarif dès la réservation. Ce site manque de transparence( il note juste une remarque disant que des frais supplémentaires peuvent être facturés par l’hôtel pour les enfants sans vous dire combien et surtout sans vous dire qu’il ont réservé uniquement pour deux personnes ). Donc le pire c’est d’avoir une chambre qui n’est même pas adapté pour une famille. A santa claus on a dû payé 30€/nuit par enfant( heureusement on avait réservé un chalet donc suffisamment grand pour 4). Nous avons eu la même expérience dans un autre hôtel sur la même période (apukka resort ) qui nous a facturé 100€ par nuit et par enfant dans un igloo, heureusement que l’igloo qui nous ont attribué pouvait accueillir 2 enfants autrement on aurait été sans possibilité de nous héberger à 4.

Amazing location, comfortable hotel....Very courteous staff When you are here....u are in the heart of the city, you are close to everything.... Restaurants, Shopping mall, activities. The rooms are comfortable and breakfast is pretty good.

房間非常舒服，有沙發，衞生間乾濕分離，有暖氣，外面很多雪，非常好玩，設施非常齊全，桌凳，沙發樣樣有，還有咖啡機，非常不錯的入住體驗！！！

Everything is in the hotel. The sauna was also clean and it was nice to be able to cook. It was a pity that the reception was 4 minutes away by car. So it would be inconvenient if you don't have a car.