Hotel berhampiran Karhunulkki, Rovaniemi

The room offered sufficient space, the bathroom was clean and looked new. We enjoyed the breakfast buffet, which offered a large variety of food and drinks. The sauna is also very recommandable. The location is central. There is a shopping mall just across the street, local and long distance bus stops are nearby. Personnel was very friendly and supportive.

We stayed 3 nights spread out over our week in Rov. Each time check in was a breeze, each room was clean, warm, comfortable and the wet room had lashing of hot water. Perfect after a busy day of activities. The breakfast was exceptional for the price. Try the buttery porridge it’s amazing and I’m 🏴󠁧󠁢󠁳󠁣󠁴󠁿. Boiled eggs,meats, cheese, yoghurt and the best bread for toasting. There is even a kitchen for guests to make their own meals and a funky lounge area. And not forgetting the large sauna. All in this is the perfect base for a holiday,we even used the underground car park. Highly recommend this excellent place and it’s friendly staff

L’hôtel santa holidays village est super pour les familles. Attention aux réservation que vous faites sur Trip, on a réservé un chalet pour 2 adultes et 2 enfants, arrivés pour le Check-in on nous dit que Trip a réservé uniquement pour deux adultes et donc les enfants doivent être payés en extras. Ce n’est pas sérieux pour TRIP de ne pas communiquer le vrai tarif dès la réservation. Ce site manque de transparence( il note juste une remarque disant que des frais supplémentaires peuvent être facturés par l’hôtel pour les enfants sans vous dire combien et surtout sans vous dire qu’il ont réservé uniquement pour deux personnes ). Donc le pire c’est d’avoir une chambre qui n’est même pas adapté pour une famille. A santa claus on a dû payé 30€/nuit par enfant( heureusement on avait réservé un chalet donc suffisamment grand pour 4). Nous avons eu la même expérience dans un autre hôtel sur la même période (apukka resort ) qui nous a facturé 100€ par nuit et par enfant dans un igloo, heureusement que l’igloo qui nous ont attribué pouvait accueillir 2 enfants autrement on aurait été sans possibilité de nous héberger à 4.

I cannot fault the communications beforehand (high floor request met) the cleanliness and facilities of apartment 68 for our 4 night stay were brilliant as too the location. My choosing an apartment over a hotel was for the additional comforts. As a 2 guest apartment I have suggested 2 comfortable chairs or small sofa be provided as I personally do not enjoy lounging on a bed, but neither spending 4 nights on a dining chair! Sadly our discomfort did not end there as we were cold the entire time. The heating was on max and the bathroom was warm but not the living area. Contacting customer services I was told the overall heating was based on the outside temperature ( it was -19 ) and over 24hrs later a heater arrived which was totally inadequate, kept cutting out and having been warned not to leave it on whilst we slept I did not consider it safe. As we had returned late and were departing the next day we discarded it and ended up going to bed. I have seen other reviews where this has been an issue and would of considered it a relative easy fix. The exceedingly good review I could of given has been literally left out in the cold!!

房間非常舒服，有沙發，衞生間乾濕分離，有暖氣，外面很多雪，非常好玩，設施非常齊全，桌凳，沙發樣樣有，還有咖啡機，非常不錯的入住體驗！！！

We booked this penthouse to have a nice weekend and enjoy beautiful view from the balcony. We carefully selected a very nice stay among all possible stays in Swedish Lapland and Finnish Lapland region reading all reviews and making a long research for a high-quality leisure stay. Instead we were forced to listen to around 9 hours of very loud unbearable rock through the whole evening. From 15:30-01 :00 90DB noise for 9 hours (harmful for health) 90 decibels is a high noise level, equivalent to the noise generated by a leaf blower or the sound level of a concert. Compared to 80 dB, 90 dB is 10 times more intense and twice as loud. Whenever you are exposed to this noise level, you should wear hearing protection. One could hear music even in the sauna. After two hours of nonstop noise and starting headache I contacted the host about full refund I got an answer that there is a festival just outside the building. Here is what I got as a reply: ”Is the music coming from outside? There is Santa open air music festival in the park by the riverside going thru the weekend.” Since host did not solve the problem I had to call to San Francisco USA airbnb support to solve the problem. Next reply from host was not apology and problem solving too. It was: ”This is a public outdoor event which have been promoted by the city of Rovaniemi. So it’s a well-known event, which attracts a lot of attention and visitors. We don’t ask our guests why they come to Rovaniemi. I can assume that many of our other guests come specifically because of this festival.” ”You cannot expect us to repost information about all public events in Rovaniemi.” I would not have booked this stay if I would have known that there is a very loud music in the whole apartment all night long non-stop. I do not know if anyone would. Since the attitude towards guest is so ignoring - I do not recommend this host. After getting in touch with Airbnb support I had a message from the host where the host offered second night instead of 82% refund (we would simply go home from that airbnb, the apartment was untouched yet). I accepted the night just to stop stressing. After listening to many hours of loud terrible noise I had a bad head-ache and a bad sleep. I would love to go home and regret making a booking. *it took us 1 hour to find parking outside before we checked-in. We parked on the river shore. Cleanlyness big minus: around toilet all walls in urine, dust on window floors and corners (non-professional cleaning) Hospitality non-professional. Host is interested in getting money, not in providing a nice and responsible service.

The hotel is a 5 minute walk to the centre, it's a basic hotel which is clean, tidy and comfortable. Breakfast is more continental with 3 hot item available. The only downside to the hotel is their is no safe in the rooms so had to carry all personal items laptop, money, passport etc around with me all the time. The hotel did offer to put item in their own safe but decided against it. It didn't put me off staying here again and would return.

Встречали Новый год семьёй в этом чудесном месте. Очень рады ,что не ошиблись с выбором. Отдых на 5 из 5. Это действительно, очень красивое место на природе в окружении рек ( или озёр)) и мохнатых елей,но до города и деревни Санта Клауса рукой подать на машине. Сами домики милые, тёплые и уютные, атмосфера домашняя. Звукоизоляция отличная. Есть сауна, да и вообще всё есть! Хозяева приятные и отзывчивые люди, спасибо им большое! Всё это создаёт восхитительное настроение и соответственно способствует хорошему отдыху! Минусы, если таковые есть, то их совершенно не хочется замечать. Но позволю себе всё же ложку дёгтя. Т.к это был Новый год мне лично немного не хватило посуды и её уже хорошо бы обновить. Ну в целом всё замечательно и мы получили лучше того, что ожидали. Место куда хочется вернуться! Рекомендую 100% P.S. Спасибо большое хозяину Тахиру за крутой салют в новогоднюю ночь !!!

The place is absolutely beautiful, only few steps from Ounasvaara Ski Resort. The Chalet was really good and cosy with amazing views from the windows and balcony. Our private Chalet had a second bedroom which we didn’t use as my daughter and myself preferred the first floor. We loved having our own sauna in the bathroom, great addition to relax and we enjoyed it sooo much! Breakfast was excellent with great selection, we loved the waffle maker! Staff were all helpful and pleasant. Location is excellent, not far from the airport, city centre, and Santa Claus Village. Overall, perfect Chalet, we would definitely recommend staying here, we had a great time!

We booked on booking.com, but when we arrived to check in we were told our room had been double booked and we were being downgraded. We had originally booked the room with private sauna, so were very disappointed that we did not have this facility, particularly as the communal sauna is only open for around 3 hours per day and we had an activity booked the same time so could not use it at all. The location is stunning and we had fun walking the various trails from the hotel. We had two activities booked which both collected from the hotel, but otherwise we had to get taxis to and from the town centre as there is no public transport to the hotel. Taxis cost around €20 each way, and reception can book them for you. Room was nice, but the light switches were quite difficult to use. We were also a bit cold and could not see a way to up the temperature. The bath was lovely, and came with bubble bath, robes and slippers which we made use of. Our view was of a car park, so that was not great. Breakfast was amazing, lovely views and they even had honey on the comb. You have to book the restaurant in advance, or make alternative plans (but keep in mind there are not really any other options around the hotel). Staff were friendly.