Hotel berhampiran St. Albans Organ Museum, Saint Albans

We had high expectations after reading the website and based on the price. Overall we enjoyed the stay but it wasn’t quite 5*. The welcome at reception was efficient / lukewarm. There was also working going on in the lobby area. Our Chic room was on the first floor no mention of a lift or a help with the bags. The room itself was nice and the bed comfy, but the bathroom was pretty small for the price and perceived room standard. Our room was near the stairs and at the intersection of 2 corridors so a little noisy at times. My wife said the spa was wonderful. We ate in the bistro and thought the food was good an reasonably priced but the setting was quite functional. (Please invest in some vinegar!) Breakfast was fine but not special given the hotel. One or two areas are starting to look a bit tired. In general the staff were friendly and helpful. So in summary very nice but could do better. Would we stay again - probably, and it might help that our expectations will have been tempered.

Appalled at the cleanliness in room 133 - carpets heavily stained, covered in dust, hair & fluff. Stains up the walls too. Fixings broken with holes in the headboard. Room smelled so strongly of smoke & damp it was overpowering. Bathroom walls stained & bath/shower area had black mould. Filthy chair - you wouldn't even sit on it in a pub. The bedside light switch was also faulty - I couldnt turn it off without having to move its position and press with everything i had. It had broken bits of plastic in the fitting. I reported the problems several times - but no manager gave me their name during my stay and I spoke to three. They said the hotel was fully booked and that they didn't handle complaints & I'd have to google it. Nobody apologised & they werent friendly. None of the issues were resolved during my 3 night stay. All my belongings smelled of smoke when I got home. It was the beginning of the half term holidays so I didn't have any choice but to sleep there. I stayed in room 133 which is opposite a nightclub that stays open until 3:30am on Fridays/Saturdays. Despite the 'soundproofing' I got barely any sleep those 2 nights. This wasn't just a bit of ”city centre noise” - it was full-on continuous, bass-thumping and people screaming and shouting outside the bedroom window below. I understand that's not part of the 'goodnight guarantee' but they really shouldn't use that room on a weekend. Complained via the website within 7 days after stay & still no response or acknowledgement of complaint. I've stayed in so many premier inns over the last decade or so: Wirral, Blackpool, Leeds Whitehall, Glasgow, Scarborough, Newcastle, Stirling - just to name a few - so I know what to expect. St. Albans was truly the worst.

I have been to this holiday inn few times its good and close to motorway and also have free parking. staff is very nice and helpful found cleaning of room needs slightly more attention especially bathroom however its all very good. Breakfast is simple n alright to make a good start to day. Juice is not good at all however the coffee is nice and also have good tea selection. Hotel is clean and not smell

We stayed as part of the Harry Potter Studio Tour deal. It’s fantastic value! Parking is included in the package. Two adults and two children in one room. A double bed and a sofa bed (a bit springy but doable for one night). The hotel staff were really friendly. We booked to use the pool which was great. Breakfast was really fresh, plenty of options to choose from and well organised. We opted to go for dinner at The Plough which is a few minutes drive away and would also recommend eating there. A really good trip ☺️

Great hotel. Good location for where we wanted to visit. Left my watch in the room and was able to retrieve it from the cleaning staff a couple of days later. Would recommend to all

Great location, large car park (free) can walk along the canal at the rear of hotel. Staff friendly and helpful. Bed comfortable.

Close proximity to the airport got the room for 1 night very good price other hotels next to that where more expensive room was nice and cozy friendly stuff very quiet room included was breakfast full English so was satisfying