Hotel berhampiran St Luke＇s Church, St Albans, Saint Albans

Appalled at the cleanliness in room 133 - carpets heavily stained, covered in dust, hair & fluff. Stains up the walls too. Fixings broken with holes in the headboard. Room smelled so strongly of smoke & damp it was overpowering. Bathroom walls stained & bath/shower area had black mould. Filthy chair - you wouldn't even sit on it in a pub. The bedside light switch was also faulty - I couldnt turn it off without having to move its position and press with everything i had. It had broken bits of plastic in the fitting. I reported the problems several times - but no manager gave me their name during my stay and I spoke to three. They said the hotel was fully booked and that they didn't handle complaints & I'd have to google it. Nobody apologised & they werent friendly. None of the issues were resolved during my 3 night stay. All my belongings smelled of smoke when I got home. It was the beginning of the half term holidays so I didn't have any choice but to sleep there. I stayed in room 133 which is opposite a nightclub that stays open until 3:30am on Fridays/Saturdays. Despite the 'soundproofing' I got barely any sleep those 2 nights. This wasn't just a bit of ”city centre noise” - it was full-on continuous, bass-thumping and people screaming and shouting outside the bedroom window below. I understand that's not part of the 'goodnight guarantee' but they really shouldn't use that room on a weekend. Complained via the website within 7 days after stay & still no response or acknowledgement of complaint. I've stayed in so many premier inns over the last decade or so: Wirral, Blackpool, Leeds Whitehall, Glasgow, Scarborough, Newcastle, Stirling - just to name a few - so I know what to expect. St. Albans was truly the worst.

I have been to this holiday inn few times its good and close to motorway and also have free parking. staff is very nice and helpful found cleaning of room needs slightly more attention especially bathroom however its all very good. Breakfast is simple n alright to make a good start to day. Juice is not good at all however the coffee is nice and also have good tea selection. Hotel is clean and not smell

We stayed as part of the Harry Potter Studio Tour deal. It’s fantastic value! Parking is included in the package. Two adults and two children in one room. A double bed and a sofa bed (a bit springy but doable for one night). The hotel staff were really friendly. We booked to use the pool which was great. Breakfast was really fresh, plenty of options to choose from and well organised. We opted to go for dinner at The Plough which is a few minutes drive away and would also recommend eating there. A really good trip ☺️

Great hotel. Good location for where we wanted to visit. Left my watch in the room and was able to retrieve it from the cleaning staff a couple of days later. Would recommend to all

Great location, large car park (free) can walk along the canal at the rear of hotel. Staff friendly and helpful. Bed comfortable.

This is our first family hotel staycation in United Kingdom,we choose Watford Leonardo Hotel and stayed for 2nights.I booked one night first because I am not sure this hotel is comfortable enough,the first day we reached is a rainy day and after a show in London we arrived at hotel around 6pm.The carpark Sutton is closed to the hotel and we spent £6 for 24hrs parking quite reasonable,(but you can get £2 discount from the front desk,but unfortunately nobody informed me,nevermind!!) We ordered some supper at night taste quite good.I admired their online checkin and check out service.But the next day when I was sleeping and hanged a signal at the door,their staffs knocked my door twice,quite ridiculous,they can call me instead but their manner is nice so hope they can improve it.If I stay in Watford again,I will definitely come back to this hotel.

This guest house provides many unique features which others do not You are assuredly of privacy and discretion The staffs are happy to provided anything to make our stay pleasant Also the price is reasonable

Conveniently located outside terminal 5 and connected with the Heathrow Pods. Bed is super comfy in an otherwise basic room facing the car park. Staff was indifferent - guess they wouldn’t invest so much in us transient guest. A decent hotel overall for the price paid.