Pengguna Tetamu
22 Mac 2024
I am deeply disappointed with my experience at this hotel and feel compelled to write a negative review. When making a reservation, the hotel insisted on booking a double room for us, claiming that our 6-month-old daughter needed her own space. Obviously, our baby cannot sleep alone at such a young age. When I pointed this out to the hotel, they responded that they wanted to give us the most expensive room because they were concerned about the baby disturbing other guests in the other building. I find this attitude to be highly unsympathetic and lacking empathy. Additionally, the rooms they proposed were not advertised as "adult only" on any search websites or their own website. I regret not being able to stay there, but it is better to know these things in advance and be able to book elsewhere. I am truly ashamed that Relais & Chateaux includes a hotel with such an attitude. We usually stay at Bonvoy hotels where we are platinum members and have never encountered anything like this. In fact, we have always been treated kindly and accommodated for bringing our daughter, who is a calm and quiet child.
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