Hotel berhampiran Kiesel Passage, Salzburg

Perfect location, nice clean rooms, but horrible security and service. They mistakenly gave access to my room to another guest so the other guest ended up opening the door on me. Then second time housekeeping also went in without knocking the door, and then the worst is the third time the housekeeping entered the room even though I have “do not disturb” hanged on the door without even knocking and no apologizing no nothing. Horrible privacy. At check-in, staff forgot to give me back my ID so I called from the room ofcourse nobody answered so I had to go all the way down again to pick it up.

在火車站附近，步行6-8分鐘可達；房內沒有冰箱和熱水壺 前台的動作會比較慢，需要耐心等待 入住第一天時發現浴巾是髒的，本想拿下去換，但前台再辦理團體入住因此隔天再拿給他們，因不打算做Room cleaning，請他們將浴巾放在前台，回住宿時再找他們拿，但拖拉到第三天下午才拿到 但同樣很感謝他們願意在退房後讓我寄存行李兩天去Hallstatt 房間內的話走簡潔風，衛浴的設計稍微讓我覺得奇怪，因為乾濕分離的玻璃門對內沒有門把，不太好關門

I booked this hotel online after lot of research and went by the brand of ”Best Western”, whose properties I have stayed around the world in the past. However, I would say the experience was much below expectations. Pros 1. Very close to Salzburg train station. It is about 2kms from the station 2. Bus stops are right opposite of hotel so ease of public transport 3. Walking distance to Mirabell Palace and Mozartplatz (main tourist attractions) 4. Several Indian restaurants within walking distance from hotel. 5. I was given a large room so it was good from family point of view 6. Room, bathroom was clean, nice bed, clean bed linen and towels etc 7. Staff at FD was efficient and solved most of our issues quickly. Cons 1. When we checked into room, we noticed that not even electric kettle, tea, coffee was provided in the room. It was provided only after brought into the notice of the front desk. 2. Intercom in the room was not working, so every time you have to go to the FD to inform 3. The room has a very small window at shoulder level, which was quite odd. 4. Salzberg was quite warm during our stay and AC was not working in the room. 5. Breakfast spread was small considering this was a 4 star hotel. 6. The bathroom has peculiar design & it was quite awkward for our Indian sensibilities, that shower enclosure was in glass open to view from all sides from the room. Such arrangement is not suitable if you have older children staying in the same room. We had our 10y old with us and we had to finish our shower before she would wake up. I would rather avoid this hotel in future!!

Eerste hotel op onze fietstocht van Salzburg naar Grado.. kamers zijn ruim, netjes en een goede service.ligt bij de Messe, met de fiets in 10 minuten in de Altstadt. Prima ontbijt! Helaas was grote restaurant niet open maar kon je wel eten in de bar…. Beperkte keuze waarbij wij een lekkere salade hebben gegeten

Booked this hotel for our ski holiday as only 60-90 mins from many ski resorts. Breakfast is amazing with lots of choice and every day had scrambled eggs and bacon plus many other options. Bus too opposite with number 4 bus running about every 20 mins until about 2230 hours. Cost for single is €3 euros. (Only take cash on buses). They also offer a day ticket for €4.50 but not sure if you have to buy this from a machine as didn’t offer on bus. You can buy a return ticket! We never had an issue with parking although the car park was often busy as the Sushi restaurant is very popular. There is also a Chinese buffet restaurant opposite called Huy Cook and Eat. ({€25). Food was good. They offered lots of raw fish and I wasn’t aware that they actually cook it for you! Rooms were cleaned every day and shower was awesome. I would have given this 5 stars but some of the reception staff weren’t very helpful. Eg. Not knowing any information about basic stuff like the buses!

Perfetto come posizione se si è in viaggio in auto direzione Rep. Ceca (Praga ecc...) Accogliente, pulito e con personale disponibile e cordiale. Ottima colazione alla mattina. Parcheggio disponibile vicinissimo

Nach 12 Jahren Abstinenz waren wir wieder hier zu Gast und hatten ein absolut großartiges Erlebnis. Es blieb kein Wunsch offen. Das historische Hotel bietet alles was dazu gehört. Geräumige Zimmer mit antikem Mobiliar, sehr gepflegt und sauber mit wunderschönem Blick in den Garten und die Terrasse. Die Küche ist definitiv auf Haubenniveau mit sehr gehobener österreichischer und traditioneller Prägung. Wir waren begeistert. Auch sehr zu empfehlen ist die Weinbegleitung zu den Gerichten. Das Personal und der Empfang waren mehr als herzlich, aufgeschlossen und zuvorkommend. Wir kommen sehr gern wieder und Kompliment an ihr Haus. S. Winter / Paderborn

We stayed for 4 nights in late April/early May. Our honest opinion is there is much to be very happy with ....but, there are a few things which prevented our stay from being excellent. The location is perfect if you want to explore Salzburg and the surrounding area. Parking is easily available and we also made use of the local bus service to get into Salzburg, using the app and buying a 24 hour card. The bus stop is a short walk away. The hotel has been designed to an exceptionally high modern standard. The finish, the furnishings, the decoration, the cleanliness - it's all very good indeed. There are other special touches, including access to hot drinks throughout the day from a good coffee machine. This was appreciated. Our room was a small double, finished to an excellent standard. Clean, with large walk in shower. We felt one of our mattresses (two single beds pushed together to make a double) was very uncomfortable, to the point of back ache and not a great night's sleep. We swapped sides part way through our stay to minimise the problem - One mattress was comfortable. One was awful. We were surprised to be woken up by housekeeping entering our room, shortly after 8am one morning. That's a bit early to be wanting to service bedrooms. Almost all of the staff we interacted with were friendly although we can't say everyone was, especially when they were busy. The breakfast staff were less friendly. Breakfast was a mixed, inconsistent experience. On the best days there was lots of choice and good quality items. On a couple of days, some items weren't replaced or topped up quickly enough - eg) croissants, eggs. One morning, we waited for a table for almost 25 minutes, with no acknowledgement from the staff and no queue. Other guests even jumped ahead of us to grab a table. That wasn't good, at all. The next couple of days we chose to have breakfast much earlier, which solved that problem. On check in, we were given a map of local restaurants, all a short drive away. We did go to a local pizzeria, which was acceptable. It's such a shame that there are no restaurant or bar facilities at the hotel, which would have made all of the difference for us. We would have really liked to enjoy an evening meal or even just drinks, at the hotel, after a busy day sightseeing. Our feedback is given with sincerity and is not a complaint. The hotel is beautiful and we would return. There are just some tweaks which would have made our experience better.

Stayed overnight when driving through to Croatia. Lovely scenic location. Staff pleasant and polite on checking in and out. Room clean, however not keen on the modern look, as no where to hang clothes properly. Next to the hotel is a burger king which has put me off eating one again. Breakfast was 20 euros which in no way was it worth that. If we didn't have such a long drive ahead of us we would not have bothered.