Hotel berhampiran Ann Barshop Natatorium, San Antonio

Worst Marriott I’ve ever stayed at. I’ve never had to call maintenance so many times while staying in a hotel let alone a Marriott. Checked in at 4 pm, got to my room and it was 78 degrees. I cranked down the A/C but it wasn’t working. After over an hour the room was only down to 76. Called maintenance and they came in to tinker with the system but didn’t really do much. I went down to the front desk to see about switching rooms and I was told the hotel was sold out. Was offered 20k points and a fan - points still haven’t shown on the account so I’m not holding my breath I’ll see them. That evening I went to take a shower and couldn’t get hot water. Another call to maintenance. After letting the water run for well over five minutes it finally started getting warm. Two nights later. The TV system failed. Another call to maintenance. Turns out the entire hotel was out. Service was restored after a couple of hours. I expect better from Marriott. Will not be back. Poor customer service, no follow up, no offer to move me to another room when one opened up. Questioning why I keep Gold status with Marriott.

We stayed here for 3 nights while visiting our daughter for her graduation from Ft. Sam Houston. This location is absolutely PERFECT! We've never been to San Antonio before and knew we wanted to stay on or at least near the Riverwalk and this hotel does not disappoint. LOCATION: Right on the Riverwalk, there are actually a couple of different ways to access the paths. One from the back side entrance and one from the front and across the street. This location is right near all of the dining, shops, bars, and the Rio boat tours. Based on location, I would stay here again. ROOMS: We were in a two queen room with our two kids, ages 8 & 10, and it was a great size. We had a fridge and microwave which was handy for any leftovers or drink to keep cool. The bathroom was spacious although not a lot of storage especially for a family of 4. FACILITIES: This hotel does NOT include breakfast OR parking but the Valet service is amazing. Very prompt, friendly, and quick to return with our rental car. They also have free water bottles at the entrance. The very best breakfast you'll find about two blocks away at La Panaderia - it was so good we ate there three days in a row! The hotel restaurant is only open for breakfast and dinner and unfortunately the bar doesn't open until 5PM. However there is a small market area where you can buy snacks and beverages at all hours. The lobby is comfortable and we gathered here multiple times to relax for a bit. The pool is teeny tiny but my kids had a great time cooling off there in the evenings. We didn't use the gym but saw many do so from our view at the pool. STAFF: HUGE shoutout to Becky! She was incredible! She was able to get two of our rooms on the same floor which was handy. She also gave us so many amazing restaurant recommendations (including La Panaderia!) that we took advantage of. OVERALL: I would stay here again BUT I would like choose the Drury instead because of the free breakfast, evening snacks, and happy hour. Regardless this is a fantastic hotel and you can't go wrong staying here!

酒店地理位置優越。一切都很乾凈，工作人員很友好，樂於助人。步行兩分鐘即可到達阿拉莫，餐廳就在河濱步道上，户外就餐別有情趣。房間不錯——兩張床、一張小沙發、易於操作的電視、衣櫃、冰箱、咖啡機等。電梯附近有製冰機和一個加水站。

Absolutely amazing! Everything was perfect, hygiene, location, facilities, service, etc. Proximity to the River Walk is unparalleled as it is less than a 10min walking distance.

As we walked into this hotel, we were blown away with this wonderful aroma of goodness. This hotel smelled like no other hotel we have ever been in. The ambiance and setting in the hotel was very fine quality. The staff was AMAZINGGG each day !!!!We stayed a few nights to celebrate our 27th anniversary and when I tell you John the bellman made it such a special and wonderful experience. He went above and beyond and has such a great personality and kind spirit. We shared with him that it was our anniversary and the next day he told the concierge Phyliss of it and they delivered fresh handmade chocolate covered strawberries with champagne and the most sweetest note congratulating us on our anniversary. We can't wait to go back!!!!Thank you The Westin for making our weekend very special!!!!

We chose this hotel because of the location, easy walk to riverwalk, our favorite spot....just perfect. The staff & valet service were extremely helpful & courteous. The only thing we were not pleased was our room #610. It was not inviting, it seemed damp, was dark, couldn't open shades in the afternoon, too much sun. When we got there the shades were up & the room was very hot, took long to cool the room. In the morning, we enjoy the outside light, though. It just seemed that we were in a very small dull room. Oh, we would have enjoyed a microwave in the room. We just expected a little bit more for the price we paid. But we made the best of it & enjoyed out time there. Thank you for your service in making it comfortable.

It’s an old hotel with some tons of renewed. Is a good hotel. Stuff very friendly. The thing is my check in supposed to be at 4pm nas I get there 5pm and had to wait almost an hour to provide a room for me. It was PACK.

There is no housekeeping at night. Only the receptionist was present. Very bad service.