Hotel berhampiran Hayes Valley Playground, San Francisco

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

Very nice 👍 Convenient and clean, nice people, good position, comfortable room.

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

Very convenient location, easy to go different places. Hotel gave certain amount cash to buy snacks drinks or fruits, which was very good for me. So I can use it for breakfast and coffee.

Location is super convenient, it is inside chinatown. There are no crazy peeps lurking the area. Lots of food in the vicinity, coffee shop just beside the hotel! Very near to the tourist spots which is also a plus! For the room, it is clean. Bed super comfy, no itchy feels. Room has no aircon, but it gets really cold during night time because of the weather. Toilet is also clean. Things are also secured, I left everything inside the room, still intact when we went back. Only thing i dont like is the curtains, not that clean and have stains, and the faint smell but this can be improved. Amenities are ok, there is a watter dispenser in the lobby area so you dont need to buy water.microwave is also available. Overall, hotel is highly recomnended!

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

房間整潔大小適中，酒店提供可複用的硅膠旅行水杯和飲用水，隨時接用，環保又方便。餐廳飲食不貴，聖代好吃，咖啡也不錯。最棒的是酒店位置，出門就是漁人碼頭，步行五分鐘是in n out，步行五分鐘可達鐺鐺車總站，太棒了。

房間挺大的

We loved everything about our stay. Starting with the warm greeting, the fabulous service, the amazing accommodations and the incredible views. We can’t wait to come back for another visit. If you need to recharge your batteries I highly recommend this location.

環境還可以吧，就是海邊，設施也OK，吃的早飯也不錯。 就是前台服務差的要死，前台的墨西哥人像是剛剛家裡直系親屬去世一樣，不想給人服務就別來做服務員，*********，避雷這個名字的服務員，很差勁👎