Hotel berhampiran Treasure Isle Marina, San Francisco

Very convenient location, easy to go different places. Hotel gave certain amount cash to buy snacks drinks or fruits, which was very good for me. So I can use it for breakfast and coffee.

This was my first time visiting San Francisco and I booked my stay at CitizenM at the advice of my friend, whom also traveled with me. I found the location convenient, in the heart of the city. The staff (Ambassadors) were all friendly and went out of their way to ensure that guests had a nice stay in the hotel. The breakfast was delicious every morning and I really enjoyed the room I stayed in. Overall, I would recommend CitizenM to anyone and everyone, and I cannot wait to stay at another one again soon!

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

The location is not the best, it’s the street is loud at night and there are homeless right outside the door. As soon as you come inside it is much better. The hotel is very clean and is very welcoming. Concierge Punya made the stay worth it and always greeted us with a smile when we came back in. Amenities were lacking a little as there is no fridge or ac but other than that it was a good experience.

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

We stayed one night only to attend a concert at 'The Warfield', a venue next door. The neighborhood is a bit rough but the hotel is just next door to where we needed to go and it was the best option we found. The hotel itself is quite nice, modern, clean. No complaints. We stayed in the King Room with Skyline view. It had everything we needed. A fully stocked mini bar, some snacks. The shower was frankly my favorite thing about the room. We ordered burgers and a breakfast in bed and the food was fairly good. The only thing I didn't like was the mattress, it had a dent on my side of the bed and was a bit uncomfortable to sleep in. Besides that, we never heard any noise from outside. It was a Wednesday so I don't know if it's loud on the weekends. Overall was a good stay, great option if you're going to the Warfield. We left the car with the Valet, it was a bit expensive but again, easiest option. They take and bring your car when you need it. We didn't have to wait too long. As for walking around the neighborhood, like I said, it's a bit rough. So use common sense.

Very clean

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

The facility was nice and very close to the hotel. The shuttle gets very busy from the airport but it comfortable and the drivers are great.