Hotel Romantik di San Francisco

Excellent hotel, the staff here are truly amazing and definitely make you feel at home, regardless of what time of day you come back they are always there to greet you. Special thanks to Jeffrey, whom worked during the night shift for the best of the best service. We are in love with this hotel and definitely will be coming back in soon time.

Be sure to view the Hotel Caza website for the extensive list of additional fees associated with the booking (destination fee, parking, etc). The prices are very transparent on the site and aren’t as clear booking through third party. This hotel has incredible customer service! The front desk ambassadors are warm and welcoming from check-in to check-out. Vanessa and her colleague truly provide world class customer service. She provided 10-15% off coupons for restaurants on the pier. We had a fantastic time for my mother’s birthday in San Francisco and it would not have been the same with another hotel. The location of Hotel Caza is near Fishermans Wharf. It is walkable to many attractions such as the Coit Tower, Ghirardelli’s, the piers, etc. There are an abundance of great restaurants nearby. We had a delicious brunch next door at “Eight am” cafe. Other attractions are a bit further out and require transportation such as Golden Gate Park, Sausalito, and redwood forests. This is a very family oriented hotel. There are many games in the lobby for children and adults. Bicycles to peruse the city are provided on a first come first serve basis each morning. The swimming pool is on the smaller side and always has kids in it. The evening cookies are packaged and not freshly baked. The lobby has an overpowering smell of perfume. Overall, we had an amazing time at this hotel and highly recommend it for family vacations!

Not Kimpton Level Quality. This is a nice Holiday Inn, but not worth the Kimpton price. Stayed for 5 nights. CONS: Homeless guy sitting in the corner sleeping at the long table in the nook of the lobby! Flies swarming outside front doors day and night; and flies in the lobby when they prop open the front door! Stairs going down to enter hotel; very inconvenient with luggage; Everyone pays for parking in price of room, even if you don't have a car; No coffee nor microwave in room; Coffee only in lobby only from 6-10am and it was already COLD at 6:45am; False Advertising: I measured the ”Queen bed”. It's NOT a Queen, it's a FULL sized mattress (smaller) bed! Why did the guy checking in the 4 of us ask if I wanted a free upgrade from 2 Queens to ONE King?!?! I assumed he said 2 Kings, but nope, he checked the 4 of us into a room with only 1 KING bed and explained their rooms are not big enough for 2 Kings. Wow! LOUD ANNOYING keyboard player/singer in small lobby Saturday night; guy checking us in had to shout over the ”music”; No dresser; Dirty, dusty carpet along the walls; Ice only on 3rd & 7th floors; Fitness Center is useless for weight lifting: hand weights up to only 25lbs and no Universal weights machine. 4 cardio machines not necessary because you automatically get your cardio walking anywhere in the city; No breakfast & their on-site restaurant went out of business; They ignored the loud car alarm in their garage for at least 10 minutes. Listen to audio file from lobby attached. PROS: Excellent Customer Service