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Extended Stay America Suites - San Jose - Downtown
3.2/592 Ulasan

Extended Stay America Suites - San Jose - Downtown

San Jose|1.93km dari Avaya Stadium
I went to stay here for the entire summer while I was working in the Bay Area. I made a reservation months in advance so I could get a better rate. I chose this location SPECIFICALLY because the rooms looked better on the website and had clear pictures of a desk workstation that I could use for working from my room. I even called the front desk ahead of time to confirm this. Pulled into the parking lot and the security gate was broken and permanently open. Seemed sketchy. When I got to the room, there was no desk or dedicated space for working. I went down to the front desk and asked the lady if there were rooms with desks, to which she responded that there weren't. So I was left to frantically search for another place to stay. After finding another ESA location nearby that claimed they had desks, I made a reservation with the new location. I had to pay hundreds of dollars more for my twelve-week stay because I did not make the reservation in advance. We returned back to this location to cancel my reservation and check out. We had to wait 15 minutes at the front desk for an attendant to come back and help us. This man had BLOOD ON HIS SHIRT and FACE TATTOOS. When we were surprised that he was the front desk attendant, he said, ”What? You don't think I work here?” No, we don't think that this face-tattooed, shirt-bloodied man works here. Anyways, we tried to check out but the man said that his system wasn't letting him check us out. We told him that we could not stay here and returned our keys to indicate that we were not staying in the room. Since it was after 6:00 pm, we could not cancel our reservation. Since it was a Saturday, I couldn't make a refund request until the next BUSINESS DAY. I called support on the next business day and asked for a refund, and they informed me that I hadn't even been checked out of my room. Ugh. I checked out over the phone and told them about my situation. They said they could refund me for the days I wasn't staying but I'd have to talk to the hotel manager directly about the days I ”did stay.” I called the manager and he kept telling me that I must have stayed in the room because it shows on his system as me checking in on Saturday and checking out on Monday. Even after I told him about my situation he said that some of the rooms do have desks and that the front desk person must have misunderstood my question. How is that be my problem? I continued to explain to him that I never actually stayed in the room and tried to check out with the front desk but they said the system wouldn't let them. He told me he'd conduct an investigation and get back to me in a few days. I called back a few days later to ask for an update. He said that he asked his staff and they remember me checking in on Saturday. He said the best he could do was give me 20% of what I paid for the two nights as ESA credit. Offended, I wanted to check that he talked to the man, not the woman. I asked again what the front desk person said and

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Lihat Ulasan Tetamu untuk Hotel di San Jose

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Element San Jose Airport
4.5/557 Ulasan
Room was clean and well equipped in general. But I found the power of the shower lacking and would prefer the toilet light not to be switched on automatically at night. Breakfast was simple but ok.
Wyndham Garden San Jose Airport
3.2/548 Ulasan
WiFi rarely worked. Had room service one day in 4 night stay Bar/resteraunt was shut permanently. Felt unsafe throughout Bare electrical wires in room Room safes wouldn’t work Room keys failed 3 times in 4 days Not a good part of town Reception wait time regularly 30 mins Pantry is a joke Blinds don’t cover corridor lighting so difficult to sleep **** smell everywhere Pool area is a joke. Shower head leaks and sprays ceiling Sink cracked. Aligns more with motel 6 / red roof. Avoid at all costs.
DoubleTree by Hilton San Jose
3.9/5127 Ulasan
This hotel had terrible reviews earlier in the year but my visit was very nice. Yes, it's next to the highway but that is ”white noise” to me. Conveniently located near SJC as well as the VTS light rail. The pool looked very nice and was heated. I will stay here again
Arena Hotel
3.6/543 Ulasan
Ia sebenarnya jauh lebih tenang daripada waktu sebelum saya tinggal di sana. Kali terakhir saya tidak gembira sama sekali dan tidak rela kembali tetapi kerana waktu ini saya tinggal maka saya akan kembali
Comfort Suites San Jose Airport
3.6/517 Ulasan
After a long day in the airport, this hotel was close and convenient. The neighborhood looked shady for us country bumpkins, so I was grateful for the enclosed parking and entrance to the hotel from the off street parking. The front desk was accommodating. The room was quiet. No heavy scents. The breakfast was sufficient. Cooked eggs and sausage. Juice was out of order.
SpringHill Suites by Marriott San Jose Airport
4.4/5110 Ulasan
Upon arrival, the shuttle was parked in the entrance driveway so we had to park in the alley and haul our luggage through the parking garage - no assistance from Marriott staff and no luggage carts were staged to make this task easier. I am an Ambassador elite member and should have been given complimentary water at checkin, but no water was offered. We were also not able to access the enhanced internet during the two days that we were at this property. The login screen said the information I entered did not match the hotel’s registration information. Marriott management was totally unresponsive in addressing the problem and Marriott IT (somewhere in Canada) was unable to help - my call was “dropped” after a few minutes. There were no USB connections for charging phones and the electric plugs provided by bedside table lamp was loose fitting and non-functional. I had to unplug the hotel phone to use the wall receptacle for charging my mobile phone. I did like the layout of the room but did not like the use of opaque glass on the doors that separated the toilet enclosure and shower enclosure from the bedroom area. These doors allow light to enter the room at night which may disturb anyone else in the room who is sleeping. The hotel “restaurant” is a seating area near the bar and the bartender was the waiter; the “kitchen” was behind a wall and not visible. We were unable to get coffee from the “restaurant” or bar in the evening - there was no way for bartender to make fresh coffee. Our experience at this Marriott property is not what we expect from Marriott and our stay here was a huge disappointment to say the least.

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