Hotel berhampiran La Sabana, San José, San Jose

Из плюсов в отеле- персонал на ресепшн и большие номера. Завтраки очень скудные. И да, могли бы хоть одну маленькую бутылку воды в номер поставить бесплатно, а то 3 доллара за маленькую это уж слишком!

Great location in the heart of San Jose, within walking distance from all the city’s attractions. As a Hilton member, we were recognised with a great upgrade to a nice and modern room. The daily breakfast was sumptuous with local and western options. The evening happy hour was incredible and the best selection of drinks we’ve ever been to. Would also like to thank several staff who helped us during our stay - Anthony the bellhop, and Carlos + Marcela, severs at the hotel’s restaurant. One suggestion is for the reception counter staff to be more friendly and approachable. The perception we got was they were cold and rushed.

Decent hotel though a bit old. Very disappointed in the fitness facilities…that beautiful fully equipped gym in the pictures has been gone for 3 years, now it’s slightly more than a broom closet (the colourful gym in the pictures). Had I known I would have stayed elsewhere as many hotels in the area have excellent fitness facilities.

Stayed here for 3 nights. Had a twin room. Bed was comfortable. Aircon was good. Bathroom was nice and shower pressure was good. Breakfast was included and was really nice. This hotel had a laundry room where you could wash and dry your own clothes for €1 for the washing machine and €1 for the dryer. This hotel is within walking distance of downtown San Jose and also Barrio Escalante which has lots of lovely restaurants. Would definitely stay here again.

The hotel was suitable for a quick overnight stay before leaving for our final destination. The mattresses and pillows weren't very comfy and the rooms are not air conditioned. Additionally, the front desk is not 24/7 as advertised online from our experience as we arrived on a later flight -- they close at 10pm. We had emailed the hotel 12 days prior to departing Canada to let them know we would be arriving late. We received no response. The day we arrived, we got to the hotel around 10:45pm to find the front door locked, a call button and a paper saying to give a previously provided password or call the hotel through whatsapp. We did not receive a password, nor did we have any means of contacting the hotel as we did not have wifi or data/SIM card for central America at this time. Luckily, a staff member who was off at 10pm had happened to stay later for other reasons, not because we were a late arrival, and was able to get us inside and checked in. Once we checked in and got our wifi connected, we checked our email and had received all of the necessary information...the day we arrived...at 9:54pm...I wish this information had been provided a few days earlier so we could've avoided the stress of thinking we were locked out of our hotel ina new city late at night after a full day of travel.

We felt that for an upscale hostel, this place was on a whole, a great experience. My only suggestion is that the rooms need more ventilation. Our 4 person dorm room had a tiny window blocked by the beds. Putting a vent fan in the window would solve this issue. Otherwise, for what it is we loved our 2-night stay here. This was at the end of our 3 week trip and had been to many towns and places across the country, I'd say we met the most friends here and had the best time. The cafe could use more larger/common tables but we were able to meet people easily regardless. They have activities and events to encourage interaction as well as a bar and pizza oven. While these amenities are overpriced, they were convenient and similar to other hotel restaurants/cafes. We didn't feel the staff was pushy at all and if we just wanted to hang out in the cafe we weren't bothered and didn't feel forced to buy something. (and probably because of this, we usually did buy food or drinks) The location was good enough - we could walk to the central market / pedestrian mall in 10 minutes. It's walkable (during daytime) from the 7-10 bus station and the Tuasa bus to the airport. The co-working space we felt was a good value, and fantastic. High powered wifi can support video meetings and it's just across the street. Also somewhat social and a good environment to work. The staff and regular patrons were amazing and we felt that we had new friends as soon as we arrived. The place had a warm feeling that I can't quite describe, created by both the staff and the guests. We didn't want to leave.

Our stay was absolutely amazing! The amenities, the service, the price, the food, the views, entertainment, everything will make you feel like royalty! You are met in the lobby with a warm smile & greeting from Alexander Bell boy and checked -in by Margoth. In the lounge you are personally greeted by Ronald day serve and Miguel Angel(night serve) who were very personable. Breakfast was deliciously prepared by Gaudy the cook. Even the housekeeper makes the toilet tissue decorative. Ezequiel, the concierge, was very helpful and all of the staff seemed to never forget a face or name. I must say.. I really enjoyed my stay at the Sheraton.

The staff was super friendly! Liliana was the first one that I met at the airport to guide me for the shuttle to the hotel. Luis was the driver that gave me a really good welcome! Really good to have the shuttle included, nice staff & breakfast available.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.