Hotel San Juan dengan Gim

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

Semasa menginap di Double Tree By Hilton San Juan, saya dan suami mempunyai pengalaman terbaik yang pernah ada. Saya tidak tahu mengapa ada orang yang tidak setuju. Kakitangan ramah, seluruh kawasan bersih dan COVID ramah, dan bahkan ada air dan pengangkutan percuma setiap hari ke pantai yang berada dalam jarak berjalan kaki dari hotel. Hotel ini bahkan menawarkan tuala pantai, kerusi pantai, dan payung! Saya mengalami letupan!

Tempat yang menakjubkan, terletak dengan sempurna dan pekerja hotel semuanya sangat ramah. Saya mengesyorkannya 100%

挺好的，環境衞生不錯，位置也很好，得到了很好的放鬆，吃食也不錯，服務員非常熱情，感覺身心都得到了很好的放鬆，下次還來。

Hotel utilizado para viajes corporativos, recomendable para hacer reuniones y buena ubicación en la ciudad

Tidak ada apa-apa berhampiran hotel, tetapi biliknya tidak buruk

Definitely the best place you can stay within the old san juan.

Had a very enjoyable overnight stay at this very charming hotel while visiting San Juan ahead of a cruise. The hotel is well situated, with an array of nice restaurants and small supermarkets nearby (ideal for picking up bottles of wine or any last minute or forgotten supplies) and is only a short (6 min / $5) Uber from the Cruise Terminal. The staff are as warm and friendly as they are helpful and accommodating. Our flight got in much earlier than expected and we arrived considerably ahead of the check-in time - we had hoped to have the hotel just stow our baggage while we ran a quick errand but they were happy to check our room was ready and allow us to use it. The room was very clean, well maintained, light, spacious and well appointed , with a sofa, armchair, king bed, table, two chairs. There was plenty of space for luggage, lots of mirrors (great for getting ready without getting in each other's way), a small safe, microwave and a fridge that chilled wine remarkably quickly (which greatly impressed my wife). We had a high floor that offered some lovely ocean views. There was a choice of pillows and we enjoyed a very comfortable night's sleep . I can't imagine a nicer stay and would look forward to staying at the hotel again if visiting San Juan.

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?