Hotel Dengan Spa di Anhui, China

在這家酒店我就住了一天，但感覺是非常好的，首先有温度，接待人員個個笑臉相迎，熱情有禮，一辦妥入住手續便送上一小盒精緻的六安瓜片禮盒，很有地方和酒店特色。最近的天氣温差比較大晚上還是很冷的，之前往過的一些酒店温度是控制住的，無法自己調整，有些晚上過冷，但皖西賓館就不一樣了，温度可以自己調整，一晚上可以好好入睡。二是餐飲豐富且有皖西特色，二樓有好幾個餐廳，一般五星酒店的廚師都是頂尖的，菜品口味絕非街頭小店可比。我在酒店吃了兩頓，五星的口味親民的價格，早餐也是很有特色，牛肉麪，雞湯泡炒米，三河米餃還有當地的糕餅等等。三是環境好就在市中心熱鬧有人氣，且店內還保留着小賣部，售買大別山特色農產品。特別要感謝大堂的小王，非常熱情，見我年紀大了送我上車，以後有機會再來六安還住晥西賓館

Very satisfied with our stay at Xihai Hotel. We booked a suite room (Area B) for a family, but I think because of off peak season, they have the capacity to upgrade us to two bedrooms in the main building (area A) and we are very grateful for that. From the beginning the service was excellent, we were taken to our room and showed what was available. Everything in the room can be used without extra charge and can call to ask for more. Amenities and toiletries are available, room is very clean and breakfast buffet is included. Buffet dinner was ¥180 per person and it has enough varieties (mainly chinese food with some pasta, pizza, cakes). The front view of the hotel is amazing, overlooking Huangshan Mountain. The staff also very informative to guests about sunset and sunrise for the day. There were also a performance after dinner at the lobby for hotel guests. The hotel also provides two hiking jackets and a torch to help hotel guests to go out and about to hike the mountain. Our family has had the best time at Xihai Hotel and highly recommend this hotel for anyone who wish to stay overnight at Xihai Hotel. You won’t disappointed.

房間很乾凈，服務員特別熱情特別好，酒店的早餐也很不錯，很乾凈，前台有個小姐姐叫娜娜的服務也特別好，小韓吧 ，人服務熱情也很不錯，跟小朋友一起來的，我們還去了寵物樂園，很友好的幫我們拿了門票，很熱心的告訴我，早餐是如何購買，在**上很優惠，省了好幾十塊錢，很開心的一次旅行，寵物園的大爺也特別熱情小朋友很開心，中間要過兩次拖鞋酒店的機器人很潮流，小朋友也很開心，開心的一次旅行，推薦大家住這個酒店很優惠很便宜，服務一留，還有一個離市中心心萬達很近，打車起步價六七塊錢就到了，周圍的環境很漂亮，

Services were pretty bad. My friend was reprimanded for calling the reception too many times her line was always cut off yet the other party accused her of calling for no urgent issues. Batteries of tv remote control were flat and we were just given two new batteries and have to do the replacement on our own. Facilities in the hotel and the room itself were aged. The only saving grace is the location I guess.

Very impressive with the front desk services. Front desk 王盈 is friendly n quick to done our check in. 服务管家小鱼 self introduced herself and providing great services to our 3 nights stay, make sure that we are comfortable during our stays. She is gentle and professional in her task and attentive services. We are attending the Singer Zhou Shen's concert at Hefei, the hotel is so considerate and gives the fans, hand warmer/heat pack, as the weather is getting colder. The daily breakfast also very good, aplenty of dishes to choose from locals and western cruisines. Check out time also has been extended till 4pm by thoughtfulness of 小魚, but we need to catch our train at 1pm....Thank you 小魚. A goodbye gift for us as we leaving. We are having a great time staying in the hotel. The view from our room is fantastic, lake view and part city view. This hotel will be our first choice if we visit Hefei in the future.

Great hotel with helpful staff. Had a language barrier with ordering room service but staff worked with me to figure out everything and food was outstanding. Also a very nice buffet breakfast and dinner.

From the moment I arrived, the customer service at the Shangri-La Hotel in Hefei was impeccable, with staff anticipating every need. My room was a sanctuary of cleanliness, where every surface gleamed and the linens were freshly pressed. The attention to detail extended to the immaculate pool and wellness area, which provided a truly luxurious escape. This hotel masterfully combines warm hospitality, an unbeatable setting, and flawless upkeep for an unforgettable stay. Western breakfast buffet and their buffet dinner was dangerously delicious 🤗. Once again, excellent customer service... Thank you 🌹

Hotel is perfect, service is amazing and manger Steven Wang is very cooperative. Thank you for such a good service. I always use this hotel for my business trip to Hefei

Really enjoyed my time at the shilin hotel at the top of the mountains. The service was amazing, very friendly and helpful. They would send me very detailed information on what the weather was, the probability of seeing sunrise, sunset and cloud sea, and when to go see those things. Food at the restaurant was very good and varied. The location is also very centric to different hikes, as with the other hotels. The room was clean and had down jackets to use if needed, as well as a flashlight for when it gets dark outside for sunrise or sunset. Would definitely stay again.

Room was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.