Hotel berhampiran Venus Plaza, San Juan

Mucho tiempo para comunic**** con servicios al cliente pero buen servicio

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night

I wouldn’t stay here again. The beds were comfy enough but the hotel is old and in need of some serious work. There are not two pools but one and it’s small, old & dirty. It is def not worth the resort fee they charge and the tiny pool is the only amenity they have. The breakfast is not up to pay with Hilton and def not worth $21 per person. It is barely worth the $6.95 upgrade charge as a diamond member. The hotel front desk staff when we checked in were great but the morning staff at the desk and in the breakfast area were rude and not welcoming at all. The ac in the room never got below 74 degrees which made for a hot hot day and night sleep for us. It’s overall not a great choice for a stay in San Juan.

挺好的，環境衞生不錯，位置也很好，得到了很好的放鬆，吃食也不錯，服務員非常熱情，感覺身心都得到了很好的放鬆，下次還來。

Semua yang anda perlukan ada di sini. Restoran, kehidupan malam. Ianya sangat bagus! Hotel ini bagus dan bersih dan berhampiran SEMUANYA. Kami menyukainya dan akan kekal di sini menentang

Location location location! Friendly staff and impeccably clean. Valet was excellent as well. They have a nice restaurant too! La Hacienda (a nice grocery store) is right in front. The perfect place to stay, and will be back for my next trip.

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

This premise was very pleasant and accommodating - clean, with CoVid protocols being followed, and friendly staff who aim to please. Our baby was happy, and was freely walking barefoot, and we did not worry in the least!! The sand was soft and the water clear.

Hotel ini terletak di lokasi yang sangat berpusat di bandar lama, anda boleh berjalan ke mana-mana sahaja. Sangat tempatan, dan perkhidmatannya sangat membantu. Persekitaran hotel tidak setanding dengan hotel tempatan yang terkenal. Lagipun, di bandar lama. Adalah disyorkan untuk tinggal di hotel ini selama 1-2 hari. Bermain di bandar lama. Kemudian pergi ke hotel untuk tinggal selama beberapa hari dan kemudian bermain barang-barang lain.

The hotel was perfectly located for walking around all over Old San Juan. The place really has character, bringing out its historical setting while providing modern conveniences. The desk clerks were pleasant and helpful. Regrettably, like many facilities in recent years, daily housekeeping has been dropped, which is troubling in a place where toilet paper must be discarded in the wastebasket, rather than flushed. We left the placard on the doorknob, requesting maid service, but it had no effect. Regardless, the room was clean when we arrived.