Sarah_S32488
29 September 2024
So I will start by saying that we have stayed at this hotel twice, so clearly I like it enough to stay there a second time. But this last time, I left feeling a bit angry for the price that we paid versus the experience that we got. I’ll start with what I like about it – the location is amazing. The morning basket of pastries, coffee, and mimosas is really lovely. The style of the hotel is somewhat trendy but nice. But the bad. So we stayed for two nights and with tax it was over $1300. And for over $600 a night, I definitely expect a certain level of experience that we did not get. First off, and most importantly, cleanliness. There were multiple hairs extremely visible in our bathroom – both the shower and the wall. This is gross and totally unacceptable. Secondly, the shower temperature was lukewarm. We took as fast of showers as we possibly could because we were cold. I think being able to have a proper shower is a minimum of what I would expect at any hotel. And finally, just attention to detail. They have some kind of “cute” amenities like pour over coffee in the room. Well, the sign was there to give us instructions, but we weren’t given any coffee. Additionally, when we arrived the first night, our fireplace was broken, and we had to call in the mechanic to fix it. So all in all, Moonstone Beach is beautiful. This place could be nice and it certainly seems like they are trying to be very Instagram worthy. But to be good, you have to get some basics like cleanliness and decent water temperature right in your rooms.
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