Name: Hotel B Unique
Address: Carretera playa san Juan Km 2.5, San Miguel de Cozumel, Quintana Roo, 77600, Mexico, Carretera playa san Juan Km 2.5, Overseas, Mexico
Rating: 4.3

Semua ulasan

Ulasan positif

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Smooth check-in, friendly room service, loved oceanfront view!

Place was amazing , will be coming back 100%  
If you plan on coming to Cozumel this is the spot

Restoran

Meja depan 24 jam

Pertukaran mata wang

Tempat letak kereta

Penyimpanan bagasi

Kolam

WiFi

Sarapan pagi

Bilik dilarang merokok

Semua Bahasa

Bahasa Inggeris

Semua Jenis Bilik

Ocean Front Grand

Grand dengan Pemandangan Hutan

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024.  On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow.  We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it.  On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense.  The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

Had a wonderful stay at Hotel B. The hotel grounds are stunning.  You can wake up in the morning, take a lazy snorkel around the reef, a dip in the pool and then have a wonderful included breakfast.  You won’t want to leave.  Marco and David helped me immensely at the front desk.  They arranged a car and scooter rental, and gave me all kinds of recommendations for food around the island.  Housekeeping cleaned my room everyday and left fresh water and coffee packets.  San Miguel is a 9min cab ride.

Beautiful view of the ocean from our room. All the furniture in the room was arranged so that the view was the main focus through the floor to ceiling, wall to wall window. It was very relaxing and de-stressing. This restful and stress free environment is the main theme of the entire hotel from the open air lobby and restaurant to the beautiful pool, hot tub, and easy access to swim in the ocean. Sitting on the balcony while watching the sunset was the highlight of our stay.

Paling Relevan

Terbaru

Penarafan (Tinggi ke Rendah)

Penarafan (Rendah ke Tinggi)

Semua Pelancong

Bisnes

Keluarga

Solo

Tempah untuk orang lain

Pasangan

Melancong bersama rakan

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