Hotel di San Vitale Grande

The door lock was broken in our room The door frame was loose and fell missing my son by a few centimeters The middle WC in the lobby is loose nearly fell off The coffee machine at breakfast is broken The plates you eat breakfast on where dirty Shower head was broken spraying water everywhere The fruit at breakfast were not fresh The staff are rude I had a flight to catch at 6 am and asked the front desk to call a taxi for me and they did not. Had ro remind them in the morning of mu flight I asked for breakfast boxes for my family and I dor the day of our flight these were not ready Hotel is poorly maintained There was blood on my pillow If you want to see how bad scrambled eggs can get, then you should visit this place I would never go back to this hotel

Abbiamo alloggiato in questo hotel una sola notte, io e il mio compagno siamo venuti da Roma per un concerto all' Arena Parco Nord, la posizione per noi è stata perfetta perché in 5 minuti eravamo sul posto. La camera è bellisisma, moderna e pulita, idem il bagno con doccia grande. Unico neo la moquette a terra, io non la amo. La colazione è buonissima e molto varia. Consigliato.

In my opinion when it comes to hotels. The first thing is hygiene. Then the reception. In this hostel, everything is fine. The reception was wonderful on the part of the host. Cleanliness is acceptable with request for improvement. The morning breakfast was wonderful and complete. The location was quiet which is a great choice.

Third time staying at this hotel . Always very good service and you Feel very welcone . Special thank you to Laura in the reception 🌟🌟❤️ The location is perfect . Good breakfast and the rooms are great ! We will always come back to stay at the hotell every time in Ferrara 🙏

This is luxury accommodation in a beautifully renovated 16th or 17th C palazzo at very reasonably tariff. The hotel is in a convenient location a 15 minute walk from the Castello Estenese and Duomo. The furniture in the public spaces is high quality antiques. I especially noted the stair landing with three ”grandfather”clocks. The dining rooms for prima colazione are of an elegance that I suspect was carried over from its former life as a palazzo di una famiglia importante. My room on the top floor was done in rather feminine style and had its own little spiral staircase up to it's dormer window with views over gardens behind the hotel. It was extremely comfortable and tranquil. The staff at reception were engaging and charming. They were able to direct me one morning to a are school supply shop where I was able to purchase two of the flattish and spacious briefcases that Italian primary and middle school pupils use for thir books and supplies instead of too heavy back packs. I have only seen these in Italy. The staff had to do some research and they did it quite well. I would not hesitate to recommend Duchessa Usabella Hotel to anyone with discerning taste who is visiting Ferrara

Hotel is in a quiet area a little off from the highway. We had a corner suite room which was a huge room with separate living area and bedroom and it had a treadmill in the living. The only complaint is the shower water had a very strong metallic smell, not sure if it’s the plumbing or what but it was quite unpleasant. TV channels has cable TV channels so that’s nice too.

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.

The hotel is ideally situated as an overnighter. Not too far away from the highway, but still in a quit neighbourhood. Ample free parking available and bar/restaurant available at the hotel. Unfortunately we didn't have the chance to try the restaurant as it was still closed due to the thunderstorms the region had suffered and that had caused some damage.

PERSONALE EDUCATO E DISPONIBILE A QUALSIASI RICHIESTA ...CAMERA PULITA E CONFORTEVOLE PARCHEGGIO COMODO PERSONALE PROFESSIONALE PER I PASTI NON SO ...DEVO ANCORA PROVARE ....PERÒ ESSENDO CELIACA...NON SO SE...CMQ COMPLIMENTI

Приятный отель недалеко от аэропорта. Нам дали номер на 8 этаже с тремя раздельными кроватями. В номере есть чайник, холодильник, смешной маленький фен, относительно тихий кондиционер, есть даже доп подушка. Ванная комната огромная, правда душевая кабина в ней непропорционально маленькая. Прекрасный (для Италии) завтрак стоимостью 8 евро с человека. Такси до аэропорта нам стоило 16,5 евро в 9 утра. Недостатки: только два жутко маленьких и медленных лифта. Сам номер не первой свежести. Трудно добраться от жд вокзала (и пешком и на автобусе занимает примерно 30-40 мин)