Boutique Hostal la Curandera de Salinas

I am extremely disappointed and feel the need to share my experience. In November 2024, we booked two hotel rooms for June 2025 to ensure we were well-prepared and could look forward to the wedding we are attending in Ibiza. We booked early for peace of mind, only to find out last week that the hotel had canceled our reservation without any warning or contact whatsoever. Yes, we received an immediate refund, but that’s the bare minimum. There was no apology, no explanation, and no attempt to help us find an alternative—meanwhile, prices have skyrocketed compared to when we originally booked. We called the hotel multiple times, and while the receptionist was friendly and clearly not at fault, the owner repeatedly promised to call me back but never did. I cannot speak about the accommodation itself, but this is by far the worst customer service I have ever experienced. I have never seen a hotel cancel a fully paid reservation out of nowhere, let alone without even the courtesy of informing the guests. The fact that they made zero effort to communicate with us or assist in any way is simply unacceptable.

Attention Horrible customer service. They are cool for whatsapp discussions but to execute what they write in chat, is it horrible? I have been fighting with them for over a month to get a refund for a canceled reservation They are thieves and liars..

Such a beautiful boutique hotel run by the loveliest people, nothing was too much trouble and they went out of their way to accommodate the 50th birthday party celebrations and our group of 21 who took over the whole hotel. The place is beautiful in its simplicity and laid back charm.