Hotel Perniagaan di Santa Cruz

位置不尷不尬，離海灘走過去稍遠了一點，開車又沒幾分鐘。因為代客泊車，開車出去小費要付的😉。停車要另外付費。圖片中酒店的游泳池，照片拍出來都好看，實際上很少人用。

The place was neat and clean. Pool was warm and clean. Rooms are neat and freshly clean. We arrived Friday night and the front desk guy named Jordan was helpful and professional. I asked for a couple of favors and he was helpful enough to make it happen. We will be back next time when we are in the area!

We stayed at this facility on March 10, originally with the intention of staying for one night only. The following morning, we decided to stay on for an additional evening. I went down to the desk at 11:10am on March 11, and the young woman behind the counter said that we should have informed them of our intentions ten minutes earlier (before check-out time at 11:00) and that as a result she could not offer us the room we were in. I asked her why, since the hotel seemed to me to be largely empty. In fact, during our conversation, she mentioned that there were only twenty new bookings for that evening. She then said that we needed to leave because the room needed to be cleaned, even though I assured her that we did not need it to be cleaned. I asked to speak to her supervisor, and she said that the supervisor was “on lunch” and again insisted that we leave the room. I told her that we would not leave the room until she clarified with her supervisor whether we could stay in the same room. She called her supervisor who said that it would, in fact, be possible to stay in the same room. I asked the young woman if she needed anything further, and I was then told that everything had been arranged, and we were all set for the additional night. At 1:25pm that afternoon, we received a phone call from a new supervisor -evidently after a shift change- who said that we needed to immediately check out of the room we were in. I said that our stay had been cleared with the previous supervisor. She said that she was the supervisor now, and therefore we had to leave. I said that I would not leave until she communicated with the earlier supervisor about the misunderstanding. She said that if we did not check out of the room, she would call the police who would arrive in 10 minutes. We promptly packed our belongings and gave our key cards to the front desk. Later that afternoon, the IHG (as well as Booking.com and Expedia) website advertised availability for that night of the type of room we had just vacated. All that needs to be added to this strange narrative is that we are IHG members, and have never such a bad experience in any of our stays at an IHG hotel.

Hotel ini cantik! Kolam renangnya hangat dan pantai lautan berada di sana untuk berjemur di bawah sinaran matahari dan bersantai.

Bilik itu bersih dan bagus. Walaupun kakitangan telah memberitahu saya semuanya akan lebih rendah ke lantai kerana ia adalah bilik untuk seseorang yang kurang upaya. dan penerangan dalam talian tidak menyatakan maklumat tersebut. Ia sebenarnya agak biasa dan jauh lebih besar daripada bilik lain

We booked the Deluxe Room, 1 King Bed with Jetted Bathtub for one night as a quick getaway in SC. Check in was quick and easy, although finding the room was difficult as the rooms didn’t go in numerical order once you turned a corner and there were no signs indicating the room numbers of each hallway. There’s a good amount of parking spots and it wasn’t an issue during our stay. Once we got to our room, we opened the door to find a wonderfully clean and large room with a beautiful white, plush bed and natural light flooding the room through the shutters from the windows. The bathroom with the jetted tub was spacious. The furnishings of the room created a very spa-like experience for us. All that was missing were bathrobes! We were pleased to find that most everything had been wiped down and was clean. There was an old stain on the bedsheet but we quickly forgot about it since we brought our own bedsheet to use. The bed and pillows were soft and plush, but still in good condition and not overly used. All the towels provided were clean and spotless. All the lamps and outlets were working properly. The AC can be a little loud when it’s on. The jetted tub worked great and was so relaxing. The hot water is not very hot but hot enough. There’s free breakfast in their breakfast room and I didn’t personally go check it out but my boyfriend brought back some breakfast for me and raved about it. Waffles with syrup, egg muffin, cereal, fresh fruit, hard boiled egg and hot tea/coffee. We’d love to stay here again if we ever stay overnight in SC. Being from the Bay Area, SC is easily a day trip but if the opportunity arises again this place is a must for us!

For the price you pay, you get a good stay. The hotel has all the amenities you need in the room and a good pool for kids to splash around in. I was particularly impressed by Vidal’s reception and Patsy’s room servicing. Both paid attention to their guests. The only downside is the size of the breakfast room, which is small and gets quickly packed, and guests can not find seats or tables to sit on. Other than that, we had a wonderful four-night experience.

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. The sheet and blanket underneath the top cover was all messy and the pillows were not fluffed up. The pillows looked the same after we slept on them. That was disappointing. It's always nice to come back to your room with a fresh bed. When we first checked into our room, the bathroom floor had several long hairs that I had to clean up, a dirty wash cloth hanging on the curtain rod, and had to go down stairs to get lotion and more shampoo and conditioner. Had to do this the second night too. Housekeeping was not very good at all. Not impressed with the dirty carpets in the lobby area and stairs either. The front desk did reimburse us with the parking fee because of the issues we encountered so that was very nice.

호텔 내부는 깨끗했고, 특히 화장실 바닥에 작은 조약돌이 있어서 지압 받는 느낌이었다. 내부 식당도 깔끔했고, 수영장에서 노는 사람들은 있었지만 우리는 날이 추워서 들어가진 않았다.