Pierre&Vacances Mallorca Portofino

Estancia muy agradable. Vistas increibles y personal muy amable en el hotel.

Bathroom very bad, smells very bad every day, we stayed 1 week no cleaning, no fresh towels, hairdryer did not work, bad bed, the only thing good about this place is the balcony with the nice view! You do not pay a lot but you do not get a lot besides de views….;(

We felt out of place booking in behind the 17 boys on a stag party from Ireland who were joining the other stag and hen parties who took over the pools and bar area at the beginning of September. As a couple we couldn't enjoy the facilities. We were kept awake at night by the rowdy noise. Our room was not cleaned nor the bed changed at all during our 8 day holiday. The air-conditioning didn't work for the first three day and the lift door closed splitting my arm open. Jet2's response implied we were telling lies the management said everything was fine. I have travelled abroad with Jet2 many many times I have no need to lie save you money dont go to these apartments and think twice about Jet2!We felt out of place booking in behind the 17 boys on a stag party from Ireland who were joining the other stag and hen parties who took over the pools and bar area at the beginning of September. As a couple we couldn't enjoy the facilities. We were kept awake at night by the rowdy noise. Our room was not cleaned nor the bed changed at all during our 8 day holiday. The air-conditioning didn't work for the first three day and the lift door closed splitting my arm open. Jet2's response implied we were telling lies the management said everything was fine. I have travelled abroad with Jet2 many many times I have no need to lie save you money dont go to these apartments and think twice about Jet2!

We had the best time here with our two grownup children. Everyone here was incredibly friendly and helpful no matter what time of the day and especially as we arrived at midnight after a delayed flight. Pool was lovely and apartment was clean and had an amazing sea view.

On the last day of our 12 night stay. The location is excellent but unfortunately that is where the positive comments end. We have been here for 12 days and the room hasn't been cleaned at all despite raising this with the reception staff. Also on arrival we were told that the towels would be changed every two days and that hasn't happened either. The room was grubby on arrival with an old razor in the shower plus dust and dirt in various places. As someone who has been coming to Santa Ponsa for over 30 years it hasn't spoiled our holiday but left us disappointed and won't be returning to this accomodation.

Room was really spacious and clean. Location is fantastic. We had 3 adults in a room and it was plenty of room. Iron was available from reception Beds were comfy, sofa bed easy to pull out. Reason for 4 stars was reception man was a little rude when we arrived and asked me to provide evidence that it was for portofino and not the other hotel which I had and we found the hotel was booked with another name from our party. Not the end of the world. Also room only had 1 mirror which was in the bathroom. It would have been nice to have a full length mirror somewhere and maybe a mirror in the bedroom. Pool was great too. Clean and we were able to get a sunbed. Not over crowded. I would definitely stay again. Our room - from our balcony we could see the beach so it was lovely in the morning. Supermarket and restaurants close by, really great location.