Hotel berhampiran Plaza El Clavo de Yogui, Santo Domingo

I was excited at the reviews from others, but it didn't live up to our expectations, unfortunately. The property looks great, has been mostly updated, and is well maintained. We had a terrace executive suite on the 3rd floor with a hot tub. However, there were several issues. Room: Water pressure is low and barely gets hot. I asked the front desk to look into the water pressure and nothing was done or followed up on. Due to the construction next door, it was very noisy from 8:45 am (even on Saturday), which also eliminated any privacy on the terrace. There's no sound insulation so we heard every person and conversation happening outside the room in the hallway. No face towels were provided. You have to ask for an iron/ironing board. They don't speak English so I had to walk down to the basement with the maintenance guy to find one, which we kept in the room. Staff: Slow, unattentive, has difficulty with closing out checks. We waited for at least 10 minutes every time we wanted to close a bill. You have to get up and find them to order, etc. They don't monitor the dining room or rooftop bar sufficiently to check on you. Property: Well-positioned to walk to a lot of restaurants, etc. The gym is horrible. It's the size of a bathroom and contains a bike with a fan-operated by a battery, which wasn't charged, a broken treadmill, one medicine ball, and free weights. Rooftop bar & Pool: Some nights movies are projected on a large silkscreen. The pool has no shade whatsoever. There are a few lounge chairs with no more than 2 umbrellas. Prepare to get burned. They don't have consistent policies for parties, closing and noise. One party was allowed to go until 2 am and we had to endure every conversation still taking place well after 2:30. I wouldn't stay here again.

Short trip with the family, we made the decision to stay at the Crowne Plaza. Best decision ever! Beautiful hotel and the service was exceptional. The complimentary breakfast is a must! Our waiter Jose Manuel was the absolute professional offering the most dedicated and courteous service. Loved it! Will definitely come back to this gorgeous hotel!😊

Mario and Felix, staff that worked at the main guest and lobby did a fantastic job in taking care of my family and I.

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Una nueva joya en Santo Domingo, es un Condo Hotel, por lo que las suites tienen cocina y balcón, tienen un buen gym con vista a la ciudad y piscina infinity con vista al mar, me informaron que muy pronto tendrán Restaurante y Lounge para los clientes

The hotel is very nice, had good entretainmment shows at night, excellent service, very very good breakfast, the cost of the food is normal, not expensive, the zone is safe, a lot of small resstaurants near by.

My layover in SDQ was utilized for resting. I did enjoy my room. It was clean with all the amenities. I enjoyed sleeping long hours without any interruptions. The members of Staff were pleasant and service in the restaurant was quick. The hotel is in close proximity to the SDQ airport and was ideal for my layover. Taxis were available at the behest of the front desk.