This hotel was recommended to us by our travel agent in the UK. As we have never been to Greece and I’m incredibly disappointed and upset also out of pocket by €1500. They know my wife and I have 2 teenage children aged 15/17 The website stipulates captions say that this is a “suite” and has a living area. (See below) but our “suite” was actually just one room (visible in the pictures, but the caption is misleading!). The two extra beds are just a thin mattress placed in top of a stone plinth and the so called beds are in a L shape far too small for two teenagers. It’s just one square room with a double and these two mattresses. From the website: Superior Suite Traditionally decorated suite, up to 4 persons, spacious private terrace, a/c, LCD TV, satellite TV, mini fridge, shower amenities, kettle, living area, ideal for couples and families. The Executive Suite room has two exhaust fans - one the the shower and separately another in the toilet. When the lights with exhaust fans are switched on, the whole room stinks of sewerage. The bathroom doesn’t have a door at all, nor does the shower, it is very inconvenient for two and even worse for four. Also the door which access to the bathroom could not close correctly, not nice for people going in toilet and you can hear everything. The suite has bugs my wife’s legs had bites after sitting on the bed in the room while I was arguing with the owner. Not at all hygienic. There were no proper places to place four suitcases. The “suite” was extremely noisy as it’s in a main road on an incline so busses, scooters and quad bikes are roaring up the hill constantly. The website also stipulates there is a villa unit which I asked to upgrade to and was willing to pay but the owner said it doesn’t exist ! False advertising. The website showed a pool but the photos are misleading as the pool was tiny. Our entire experience was ruined due to the owners attitude. I complained about these issues first to the travel agent in the UK who told me to speak to the receptionist which we did, returning from town immediately. She was very kind. However the owner suddenly bowed up and reversed her decision to refund us about these issues, he flatly refused to refund me. He became very angry and argumentative, totally unprofessional and rude. He shouted at me and made no effort to help me find another hotel. I was so stressed and upset. (I’m 65 years old) We never checked in and called around to find another property for 4 nights and the owner kept my money over €1000 which I intend to take up with the travel agent who booked this property for me. What made matters worse was they the receptionist was very kind and told me and my wife before the owner arrived we would have to pay of one night and that the owner would refund the balance. He told me after that she has no authority: I quote from the owner’s FB messenger text to me: “The girl from the reception has no idea, I am the one who takes the decisions
Cemerlang
102 Ulasan