Hotel berhampiran Paróquia de Nossa Senhora da Luz, Sao Paulo

It's a very good hotel , just I will not booking again because didn't not get my point in IHG so , it's a problem .

Comfortable but small room. The hotel is 2 minutes from the nearest metro station so it has great links to get across the city. Breakfast was good. Take care outside the hotel as the surrounding streets done feel that safe. It took 25 minutes to check in

In een woord GEWELDIG OOK als je gehandicapt ben zoals ik. Als het moet boek ik het morgen weet. Het ontbijt (café da manhã) Uit de kunst.

There was no English speaking person on the entire hotel. It was very hard to communicate with people. You can't go there if you have family because they only have 2 beds in the bedrooms. But the kitchen staff were really kind, understanding and started breakfast 1,5h early just because we had to leave at 5am. Breakfast was good and a big buffet to choose from.

位置比較好在在老市中心，酒店門口餐館也有好幾家挺方便,去日本街打的10分鐘內. 酒店保安很負責，在外面抽煙會來隨時提醒我們，注意手機安全 很不錯…… 酒店房間比較有年代感，總體還過得去， 早餐除了啃麪包真心沒啥吃的……

Mais uma vez nos hospedamos no Mercure São Paulo Bela Vista e fomos muito bem atendidos. Os quartos seguem o padrão Accor e são muito confortáveis, com roupa de cama e banho de qualidade. Na recepção, Adriana, Cleiton e Marcelo foram muito prestativos conosco. Tivemos problema com água muito quente no chuveiro, que foi prontamente resolvido por um upgrade de apartamentos. O café da manhã é bem variado, com ótimas opções, e o atendimento do Wellington foi perfeito. A localização é muito boa, próximo à Paulista e às opções que São Paulo nos proporciona. Com certeza, sempre voltamos!

It’s my second time to stay here: comfort, clean, great location, and safe. I had quality comfort of sleep. Restaurant and bar are 5 stars. Although the gym is small and has limited equipment, the pool and sauna are great. I will look no further other than L’Hotel Portobay when I’m in Sao Paulo.

I have been going to São Paulo for years and I once I stayed at the Renaissance, I don't stay anywhere else when I am there. Since my first stay there, my experience has been nothing but perfect. Let me start with the location. The hotel is in the best part of the city. Very close to Paulista avenue and the great things that the Jardins have to offer. Can walk everywhere. Oscar Freire shopping street is a few blocks away. The rooms are spacious and clean. The lobby is big and connected to a really nice the hotel bar. They have a pool and a spa and a really big gym with the latest equipments. But the best asset of the hotel is its stuff. The nicest and most friendly of any hotel I ever stayed. Let me start with the Executive lounge guys. Mariana, Paulo and Vinicius at the lounge desk were very helpful and had the best tips. Luciana and the other staff at the lounge are the best. I have know them for years and it is always a pleasure to see them when I stay there. And the breakfast at the lounge with the view of the skyline of São Paulo is priceless. This time, I had a smooth check in with Gabriel. Very friendly and professional guy. Also I would like to mention Carter from the front desk. He made our stay extra nice this time. It was always a pleasure to stop by the front desk and have a chat with him. This is definitely the best hotel in town in my opinion.

Outstanding location, great service and clean facilities! The refurbished rooms are the best option

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away. Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room. So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest t