Pengguna Tetamu
23 April 2023
Beware of this hotel ...real or scam?? I made a reservation on their website in March, got a written confirmation with all details including the price , dates , length of stay , extra for rollaway bed etc..To finalize the booking, two choices was given : bank transfer or with credit cards. It was asked on the confirmation to send the credit card number via email to"reservas@azoreanbliss.com" (which I don't think it is safe to do) OR to call the Quinta to give my credit card number. For obvious security reasons, i've opted for the second choice. I've been trying for the last two weeks to call the phone numbers on their website, numerous times, unsuccessfully...no one ever picks up the phone. They have another email address "info@azoreanbliss.com". I got a totally different quote writing to this email ( Lucía was writing to me with c.c. to Felipe Frias ) for the same stay. The price was 60% more expensive. When I send over the written confirmation with a different pricing (cheaper), they NEVER write back to me till this day. I first find out about Quinta da Abelheira on Booking and *******. They have a very well made website. What attracts me to this Quinta is its location just outside of Ponta Delgada in a rural settings; beautifully appointed bedrooms and above all, their highly rated service....but my experience up to know leaves me with many doubts about their truth existence. Another disturbing facts: all travel websites ex : Booking, *******, Agoda, Priceline etc.. temporary excluded this Quinta from their platform during these two last weeks ( the message was " currently, no reservation can be made for this hotel on our website..". As of today, these websites allow again reservation for this Quinta but the reception are still unreadable by phone or by email. We've traveled as a family extensively around the globe. I've always planned my trips myself and this is the very first time I encountered such a bizarre situation. This hotel has five stars reviews n the past...I am wondering what has changed? This review is aimed to raise awareness among travellers of scams on the web.
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