Hotel Gracery Sapporo

The hotel is located across the street from the south exit of JR Sapporo Station, and with easy access to a big shopping area as well as JR and metro systems through the underground pedestrian system. The single-person room I stayed for five nights is not large, but a comfortable one. A double bed with a high-quality firm mattress enables me enjoy my sleep every night. The central air-conditioning system works very well, not dry nor noisy. The only thing I would add in the room is a small safe box. Overall, it's a very nice deal.

We were not notified w any sign that the hotel is under renovation. The noise didn’t appear to affect us perhaps we were outside most of the day. But the building is covered and my room window is basically taped entirely by plastic wrapping that makes you feel like you are in a locked room with only walls. Check in a family took me 20 minutes with staff putting those paper one by one, and, in the interim serving other needs. Rarely and surprising there is no laundry service as a 4 star hotel. Furnitures are old and make me feel like back to the 80s. No electric plugs near the bed. There is a cable charger but the one for iphone use is broken. The room is so small is fine. But the design is not smart enough to allow you open the fridge door. You got to pull the sofa to enable the full opening Bedding is not comfy. There is sheet cover on mattress but it not soft. I was supposed to return to this hotel after heading to another city. I m glad i cancel my returning booking and switched to Forza a nearby even is a 3 star is soooo much better than this place. Will not come again despite the location and breakfast is super.

A very convenient and easy to commute place. Lots of amenities within walking distance.

Room is very big and clean. Beds were very comfortable too! There is an onsen provided by the hotel too. Short walk from Sapporo station

The hotel is opposite the train station, there is a shopping area below, convenient for all activities.

The location of the hotel is good, but it’s difficult to communicate with the hotel staffs in English. We bought a melon to hotel and asked one of the staff whether can give a knife to cut the melon to enable us to share the melon. Unfortunately, the staff only provided us a small plastic knife (like those from McDonald’s) which is impossible to cut the melon. The attitude of the staff is very bad, just asked us to speak Japanese. We approached another staff who eventually help us to cut the melon into pieces.