Hotel Kolam air panas di Sarajevo

I'm not writing my review out of anger. I stayed there a few days ago for one night, so I had plenty of time to reflect and calm down. Starting with the positives: location is very good, close to town center, has a spacious car park and there is a grocery store and a small bar nearby. (You'll need both) Staff is also friendly. And now the drawbacks: it is mu understanding that rooms on the 4th floor has undergone some renovation, but sadly, my room on the second floor hasn't. The bathroom was *somewhat* clean (except from the long dark hairs in the sink), but still shabby (wonky showerhead, sink plug stuck). The room itself had stained carpets, a broken chair, no fridge, no sockets, only a dirty extender under the desk. Bed linen reasonably clean, only the upholstery on the bed was stained and torn so I was wondering what the mattress must have been like hygene-wise. As to comfort: it was the kind of soft mattress that would swallow you whole when you sit on it. Fun fact: I'm 5'10 and I couldn't reach the nightlight switch from the bed. :D Blanket was very thin and the room was cold. No kettle for tea or coffee, not even a vending machine in the entire hotel, and as for the catering department: I'm sorry guys but the dinner was just inedible. Ice cold, green water for soup, which could have been made of broccoli or haribo bears, I couldn't tell by tasting it since it didn't have one. This was followed by a tiny piece of beef with chips - also cold. No sauces were offered, but at least we got a small bowl of shredded cabbage without any seasoning, but least that has nutritional value. Dessert was some sort of cake - I couldn't tell what because again, no taste. (To be fair, one person at my table liked it) We tried to order some wine or beer and the waiter informed us that our trip organiser only paid for the food and some water. We said fair enough, bring us something and we'll pay, that's no problem. But then the waiter also informed us that they are not prepared to accomodate such extraordinary requests so there are nothing on the premises other that the water. Not even a bottle of coke. (Mind you, I was travelling with a group of 50 people, and there was also another large party in the hotel so I don't think it would have been a big loss to keep the bar open for an hour or two after dinner and maybe stock a case of beer) Breakfast was so-so, decent even: the usual with fried eggs and sausages - but then again, everything was very cold but at least much tastier than dinner. So overall not a very pleasant experience: there is a lot to improve when it comes to services and hygene. If the refurbishment continues, then perhaps it will be a 3 star place, I would only give it one at the moment.

Excellent hotel at a near perfect location. Staff is perfect, all of them speak good English and are very helpful. Breakfast is varied enough for a good start of the day. Very quiet at night (we slept on the backside). The centre is 5-10 minutes away, walking to Baščaršija took us 15 minutes at a relaxed pace. Free parking is available, but pretty cramped and hard to get in (or out) because of the car parked in the small alleys around the back entrance. All in all a great experience and we will certainly be back on our next trip to Sarajevo.

As a very experienced traveler with about a 100 hotel nights/year I usually let my destination hotels know my room preferences - not cadging for an upgrade but simply making my wishes for room location, floor and view direction clear. I always do that initially during the reservation process and to be on the safer side I send 1 or 2 emails to them ahead (front desk and/or reservations). When arriving at the hotel after a long journey you are, of course, at the mercy of the hotel. And here it promptly came: the rooms on my preferred floor and with my preferred direction were ”all occupied”. The explanation that despite my reservation request and more 2 reminders by email they had not acceded to my preferences was that they had a different ”policy” (so to say a sequence) in allocation of rooms regardless of the guests' advance requests... Strange. Being at the front desk at their mercy teeth grindingly I had to take another room not really serving my clear preferences. But after that uselessly disappointing arrival experience I must concede that - except for this ridiculous room allocation ”policy” - the room was perfectly appointed, the staff exceedingly helpful, attentive, pleasant plus speaking numerous languages, the breakfast was well assorted and apart from that strange ”policy” the stay was altogether very pleasant. So if you have strong room preferences (and again: no upgrades cadging meant) you will most like flounder on their ”policy”, which they sadly only reveal to you upon your arrival, but if you don't mind they are a very good choice.

4-star hotel in Sarajevo. It is located in the middle of the city between the old town and the mall area in Sarajevo, close to the city's most amazing attractions. Good reception and fast delivery and receipt of rooms. Spacious clean rooms well furnished and decorated. Very comfortable big bed. A clean, spacious bathroom, complete with everything a tourist needs. Some rooms The toilet space in the bathroom is placed on a narrow side, which is uncomfortable to use. The isolation between the rooms is not good so that you can hear everything that is going on in the other rooms, especially the rooms that have a door that connects some rooms. The hotel breakfast is poor, not good, not commensurate with the name of the hotel and the value paid. The amount paid is not equal to the luxury and services provided.

I stayed here for one night earlier this week as part of a coach trip. When I opened the door to my room, my jaw dropped open! I couldn’t get over how amazing it was! Huge! The bedroom/lounge area is in one large room, the large bathroom, which has a bath, a shower in the bath, toilet, bidet and two sinks, and a good range of gorgeous smelling toiletries. I was particularly grateful for the body lotion. After a few days on a coach, the air con had started to affect my skin. The moisturizer definitely helped! :) There’s also a lobby area with a walk in wardrobe (the mirror slides open) which contains spare toilet paper, dressing gowns, slippers, a safe and things. The views over Sarajevo are simply stunning (my room was on the 8th floor). The restaurant is on the top floor (15th) and is a revolving restaurant. The food was lovely. We had chicken soup for starters, meat in sauce with vegetables for the main meal, and orange cheesecake for dessert. Breakfast the following morning was amazing! There was a huge choice - nearly everything you could think of! Staff were friendly and professional. I highly recommend this hotel, and very much hope to come back one day.

Wir waren nur auf der Durchreise in der Stadt und haben in Altstadtnähe ein Hotel von zu Haus gebucht. Das Hotel ist sehr gut gelegen und nur wenige Meter von der Altstadt entfernt, also top Lage. Genau vor dem Hotel geht die alte Straßenbahn, die man schon bei geöffneten Fenster ab 5Uhr morgens etwas rumpeln hört. Der Parkplatz ist trickig auf einem Nebenhof und nur mit Einweiser zu nutzen, da in der engen Einbahnstraße vor dem Hotel recht viel Verkehr ist. Das Personal ist aber sehr hilfsbereit auch wenn die Kommunikation nicht immer ganz einfach ist. Das Hotel ist sehr modern eingerichtet, was man von außen nicht unbedingt vermutet. Die Zimmer sind recht klein, das Frühstück war gut. Der Fernseher hatte leider nicht funktioniert für Wetter und Nachrichten und der Lüfter im Bad war auch sehr laut und hat nicht wirklich Gerüche entfernt. Ein gutes modernes Stadthotel mit kleinen Mängeln.

I had an absolute brilliant stay at the Grad Hotel. Certainly one of the cleanest hotels I have ever been. Room was cleaned every day thoroughly well. Even the toilet was sanitized every day, and including new towels every single day !! Beds were also of a very high standard. Staff was absolutely friendly and helpful. When it was raining they offered me an umbrella, great !! Breakfast included.

We stayed here for one night as part of an organised tour in August 2022. The hotel is a small drive out of the old city and the hotel is relatively new. Check-in was relatively quick and you can have some fun on the swings they have in the lobby. There are two stairwells in the hotel, so Reception will tell you which one to take to get to your room. Our room was at the end of the corridor and was nice and large. We had twin beds which were both big and comfy and everything was clean and tidy. Our room had plenty of space, a flatscreen tv, desk and chair and you can also see that the design was made to look as though part of the room had been built on. The bathroom was also large, with a big shower, nice fluffy towels, and plenty of hot water and good water pressure. Breakfast was very good - a good selection of hot and cold food. Plenty of juices, hot drinks and fruit etc. There's a spa and pool that you can use if you want to - we arrived late so just before it closed. The rooftop bar has great panoramic views (see the photo). Overall, I really liked this hotel and so did my friends.

Great location. Good room size. Very good breakfast menu. A very basic health suite. Sauna and Hammam are at an extra cost. A great hotel but in need of some refurbishment.

Stop at Hotel Hecco to discover the wonders of Sarajevo. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. To be found at the hotel are free Wi-Fi in all rooms, 24-hour front desk, express check-in/check-out, car park, airport transfer. Each guestroom is elegantly furnished and equipped with handy amenities. Access to the hotel's hot tub will further enhance your satisfying stay. Hotel Hecco is an excellent choice from which to explore Sarajevo or to simply relax and rejuvenate.