We were given a room right next to the reception desk overlooking the parking lot. Our balcony was unusable to do the fact that the door was off its hinges and falling forward, almost hitting one of our kids. When my husband brought this to the attention of staff, we were told that they were AWARE of it and gave us the room anyway. The front desk informed us that there were no other rooms available. Naturally, we avoided the door for safety. Upon checkout, we were told that the issue was fixed, but we were never told. No apologies were made. Management even tried to argue with us. Given the price, we were expecting a better quality of service.
Terjemah