Scrub Island Resort, Spa & Marina

We had an amazing stay at Scrub Island Resort. We had a villa and it was perfect for our group of 14. The island is beautiful..but what made this trip next level and memorable aside from hanging with old friends and their families was our Concierge Murali and his team. First class. Communication prior to arrival was next level. Service while at the resort and riding out a Hurricane for 24 hours was what made the trip. The food was great at the resort. Staff from the executive chef to the shuttle and ferry drivers was exceptional..we would definitely return.

From the moment we arrived, our trip was plagued with issues. We specifically chose this resort because it offered a couples' romantic bliss package and we wanted a luxury experience. The sunset dinner we booked had to be canceled because the staff member we communicated with months in advance had left, and there were not enough staff to coordinate our date, despite following up with the concierge days before and being told to wait until the day of to get more info. I had planned to propose to my partner during the dinner. Ultimately we were only compensated the cost of the dinner which didn't feel appropriate. This highlighted ongoing communication issues where no one seemed to be able to confirm details about our stay such as: * breakfast times or how to redeem our breakfast meal tickets * calls to front desk would often ring with no one picking up * having to be transferred several times when ordering room service We also had to hound staff daily for coffee and bottled water which were only given during morning service and won't happen if you use the do-not-disturb sign. One of the days, we only received decaf. Staff issues aside, there were problems with the room: * dead bedroom/couch outlets forcing us to charge electronics at the one working living room side table * refrigerator had broken ice maker and rusty drawers * difficulty reaching coffee mugs due to poor placement over the kitchen counter and inability to fully open the cabinet door due placement near the range hood. Housekeeping would also return them to the same location each night during turndown. * curtains were incredibly hard to move and don't fully retract. Instead of a pull cord, they had to be physically yanked aside in the tract, and we ultimately had to crawl underneath them to access the balcony due to them stopping in the opening. * one of the windows was completely missing a handle which made it impossible to close from the inside This room had just been renovated. The old furniture and mattresses were sitting outside our door for the majority of our stay. The resort jacuzzi was also lukewarm and barely produced bubbles. The staff informed us that was the hottest it got. As mentioned in another review, you will have multiple credit holds placed against your card. Prices for special events (i.e. dinner tasting and Christmas festival) had varying quotes based on which part of the website you saw them mentioned, and were drastically different from the final bill. This makes it very confusing when trying to understand what you actually owe. In the end, the price you're expected to pay for what you get makes all of these issues inexcusable. Complaints aside, the view and the spa were great.

First Class service from the time we were picked up at airport to time dropped off. We had a 1 bedroom suite with an amazing view! Room was clean, close to restaurant and pool. The grounds are breathtaking and well kept. Food was amazing, we didn’t have anything we didn’t enjoy! The service we received from Jennifer and Gusti was 5 star. Both of them gave us ideas of what to do at the resort. We would recommend this resort.