Grand Hotel Wolkenstein

Everything was great! Good service, food and accommodation. The staff was friendly, everything we need is close to the hotel.

The hotel itself is very clean and has nice decor with a nice reception and bar area. The room was much smaller than expected with limited storage space but very clean with nice bathroom. The location of the hotel is great, only a short walk to the centre and not too far to walk to ski lift and the hotel offers a shuttle to two different areas. The boot room has no internal access to the hotel, is small and limited on seating area so difficult to get ready in the morning when busy. You can almost ski back to the hotel if you are happy to walk down a hill in ski gear. We were booked in to the hotel for 5 nights with my parents and our 2 year old son although bad weather meant we arrived a day late so only stayed for 4 nights. Unfortunately the hotel does not offer kids meals in the evening before 7pm when the restaurant opens so we had to take our son out for his dinner as he goes to bed at 7pm. We found the staff very inflexible and were told that they could reheat food if we brought it with us but the chef couldn't prepare anything for our son and had we known this before arriving we would have possibly chosen somewhere else. There was a bar menu for drinks which we had ordered the same bottle of sparkling wine from on the first two evenings only to be told on the third evening that we could only order this wine in the restaurant. We were told this by the barman that had served us the previous two nights. So after pointing this out and showing that it was on the bar menu and we were in the bar he reluctantly served us. There was no rose wine on the bar menu but there was on the restaurant menu so we had to wait to sit in the restaurant to order the rose wine which after dinner we could then carry through to the bar. It all goes on one bill so can't understand why we couldn't order it in the bar? Now, restaurant timings, my partner went to the restaurant on the first morning at 7.20am to try to make a coffee and was told to leave at it was not 7.30am when the restaurant opened. We have never stayed in a hotel where you are not allowed a drink before 7.30am even though the coffee machine is self service. We were not the only guests to be rudely told to leave the restaurant minutes before it 'opened'. Perhaps the restaurant doors should be locked so guests have the chance to avoid Alin's confrontational gate keeping? Talking of restaurant timings, not only do they not let you in before it is time to open but you mustn't stay at your table any later than 10pm when the restaurant closes. We have stayed at many hotels of all ratings and have never stayed anywhere where we are made to feel like naughty children constantly being told off and restricted by rules and timings. Individually the staff seemed like nice people but the rules they are governed by makes it a rather unsettling place to stay. On checking out our bill was printed but we weren't allowed to take it to our room to look it over as we were told they couldn't print more than one pag

We have just come home from a fantastic stay at the Grand Hotel Wolkenstein. Our stay was over Christmas and New Year which made it extra special. The hotel facilities are excellent, the food was superb and plentiful. The buffet on Christmas Eve and New Year’s Eve were amazing. We were looked after so well by Jasmine and Alin in the restaurant and by the lovely barman each evening. Our rooms were modern and very clean and everything worked very well. The spa and outdoor pool were a nice treat each evening. The hotel will take you to the ski lift each morning which made things very easy. We will definitely come back and would love to see this amazing area in the summer.