Pengguna Tetamu
31 Januari 2023
Despite all the amazing reviews of this place, my experience so far has been anything but amazing. My stay was supposed to be Sept 24-26. Upon entering my room, it was unbelievably warm so I politely asked if they could turn the AC on, as they hide the remotes. Keep in mind it gets up to 95F during the day. Francesca who works at the front desk said she would turn down the temp, but upon coming back later in the day and finding it just as warm was told she just turned the fan to high… I asked again (at this point for the third time, embarassing) to have the AC turned down to a reasonable room temperature 22C/72F, so the staff cited that Spain has a “law” which prevents them from lowering the temperature under 25C. I looked up this rule and was shocked to find the government of Spain specifically clarified this this doesn’t apply to rooms. I told the front end staff this, the rule only to hotel lobbies or restaurants/bars etc. No response or changes made. I also mentioned that it is so warm I’m actually having difficulty breathing. I’d expect this sort of hassle from a place that charges $15/night, but it’s pretty crazy I’m spending $50/night here which is how much some low end hotel rooms are in town. I unfortunately had to pay out of pocket for a hotel room my last night because how hot it was in there. The staff actually told me “I’m not even from Spain, I’m just volunteering here so just talk to the manager on Monday” - the day I would be checking out at 6am. Totally soured what was supposed to be the best part of my trip.
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