Hotel 5 Bintang Terbaik di Sevilla

I stayed with my husband at this hotel last week. I have to say it’s by far the nicest hotel we’ve stayed in. We were greeted on arrival by charming staff offered complementary drinks and shown our room. The room was spotlessly clean with full amenities, comfortable bed alongside excellent much needed air conditioning in Seville’s hot weather. Breakfast was beyond amazing with absolutely everything one could want- pastries, cheeses, meats, full English, pancakes, omelettes, fruit, yogurts - the choices and again excellent service was second to none. We ate one evening meal in the hotel which we would not normally do but as it was such a lovely place we decided to eat in - we were not disappointed. Nothing was too much trouble for any staff member we met. Pool area was again relaxing with attentive staff. This is how hotels should be run. Sorry for long review but well deserved.

酒店是一座17世紀的老房子改造成的，但房間設施很現代化，很舒適。尤其是天台上的景緻很美，尤其是一早陽光直射大教堂，很美。酒店去景點的距離也不遠，半小時步行距離就能到達各主要景點，去皇宮和大教堂更近，十來分鐘就到了。酒店推薦的餐館也很可口，步行也不過十分鐘。非常好的酒店！唯一美中不足的是，茶包和牙刷沒添加，沒有燒水壺，泡茶得用膠囊咖啡機。

Very nice hotel and staff, they are all helpful and nothing is too much. It was the cleanest hotel thus far that we stayed in. Very nice and clean beds, we slept in them like at home. The food in the hotel gets 10 points from us it was very complete, you could get almost everything

ALL the staff was exceptional, from the housekeeping staff, waiting staff, concierge to reception. We stayed in a Red Level room on the 7th floor and it was fabulous with a beautiful view of the Cathedral. The bed was extremely comfortable. Loved the inclusion of organic tea and coffee and complimentary water and chocolates. The hotel was charming and it's location perfect for us. Breakfast was outstanding as was the service. It was great to see that the bread was made with organic flour. Access to the refreshments in the Red Level lounge was always very welcome after a day walking the length and breadth of Seville. We didn't get a chance to dine at any of the restaurants on this occasion, but have no doubt that they would be of a very high standard. We did encounter some issues during our stay and the hotel did their best to address the issues. We would definitely stay again when next in Seville, which will hopefully be next year.

Mercer is a small hotel, but still has all the style, quality and service of a larger 5-star. No, actually I think the service is a notch better as it is super personal. Pablo excellently recommended and organised almost all our activities and restaurants. The pool is not large, but great for a cooling dip when it’s hot. Location is amazing, everything within walking distance, but still quiet and peaceful.

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

Probably the best hotel in Seville!! Located in the heart of the tourist area.

This is not a 5 star hotel and those that have rated it 5 should be ashamed. Having spent ~3000 euros for 7 nights i feel ripped off. I have only given 2 stars because of location. The bedrooms are sparse and NOT soundproofed. Whilst the bed is comfy, you wont sleep. If on the top floors the Hotel terrace will keep you awake. Lower down the cafes are active till 1200, then the 0230 roadsweeper, then the 0600 bottle bank, then the bells at 0900. Even worse, Friday and Saturday, EMEs own club at the base means there are loud youths outside until 0430. The hotel blames it on location but it is Mercer Hotels focus on getting money from selling alcohol than severely attenuates the guest experience. I have slept in quieter airport hotels. You might guess I am quite cross. Having spent 3000 euros, I would expect to have regular access to the indoor pool and spa but no, that will be 25 euros extra per person. Breakfast 25 euros each for a very poor offering. The shower was strong and hot but the tiles were dirty and grubby and had clearly not been scrubbed in a while, probably just mopped out. No comfortable seat in the room. A very basic coffee machine with limited choice. No bedside tables. A safe not secured to anything. No storage for clothes other than a pole and shelf. Satellite TV regularly buffering and with a limited choice of channels akin to what you see in an airport. The rooftop pool is cold which is okay but there is no privacy as all the visitors be to the terrace overlook the area. The bar area for residents on the roof was never open so the only option would be to join the public squashed together on uncomfortable chairs This hotel may tick the boxes for Spanish 5* but my experience was anything but. Please don’t reply with your useless platitudes thatreception is there 24 hours. They would not be in a position to fix most of the failings.

The hotel is very nice, centrally placed, withins 5 minutes walking to the Sevilla old town. Breakfast excellent in an extremely lovely restaurant rooms, equipped with taste and design. We were upgraded to a better room by the hotel manager and we loved the room very much!!! We would certainly recommend this hotel to everybody coming to this lovely Andalusian capital.

Drove to the hotel, they have a parking spot reserved in front of the hotel so you can drop off your luggage (parking was pricey at Euro 35 a day but that’s Spain). Was upgraded to a suite upon arrival which was nice, breakfast was included they do a la carte I prefer buffet. Flores the receptionist was very helpful with restaurant recommendations and she provided me with a map of road closures the day I was leaving because of the Spanish cycling race Vuelta which I greatly appreciated