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1 malam
Ulasan Tetamu
4.6/5
Bagus
3929 ulasan
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Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.6
Perkhidmatan4.6
Kebersihan4.6
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Pengguna Tanpa Nama
Bilik Deluxe 2-katil
Menginap pada Jul 2024
Keluarga
5 ulasan
3.7/5
Disiarkan pada 31 Jul 2024
We were very disappointed in this hotel. We booked a little staycation so we could get away and enjoy some time by the pool. There’s a massive catwalk built over the pool and the water depth didn’t even get up to my knees. The staff were amazing though, very friendly and helpful.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您對酒店的點評!對於您評論中提出的問題,我們深表抱歉。您在評論中提到的房間味道問題,我們非常重視,並且第一時間調查詳情,我們會針對這個問題加強員工的培訓,提高員工服務的效率和積極性。相信在您的鞭策下,我們必將精益求精,讓細節更完善。成長的路上我們雖未曾完美,定會不斷努力,很抱歉未能給您一個滿意的入住體驗,請接受我們的真誠道歉,再次誠摯感謝您的慷慨惠顧和珍貴點評,衷心期待您的再次光臨!
VANDERSANDT
Bilik queen mewah
Menginap pada Ogo 2024
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Ogo 2024
Highly Recommended!
My stay at this luxury hotel was nothing short of exceptional, offering an experience reminiscent of some of the beautiful establishments in Dubai or Turkey. From the moment I arrived, I was captivated by the stunning aesthetics and meticulous attention to detail in the hotel’s design.
The staff at this hotel are incredibly friendly and helpful, always ready to assist with a smile. Their professionalism and warmth made my stay even more enjoyable.
The hotel boasts a wide array of top-notch facilities. Whether you’re looking to relax by the indoor or outdoor pool, maintain your fitness routine in the well-equipped gym, or unwind in the soothing sauna, there’s something for everyone. Each amenity is impeccably maintained, ensuring a high-quality experience.
Overall, this hotel offers a perfect blend of luxury, comfort, and excellent service. I highly recommend it to anyone looking for an unforgettable stay.
Terjemah
Jawapan daripada Pihak Penginapan: Hello dear guests! Time is always so short, and the meeting is always so unforgettable, I am glad that Chateau Chateau Shanghai can leave you with a good memory. Your satisfaction is a gust of wind that makes us feel comfortable; Your satisfaction is a cup of tea, let us have an endless aftertaste; Your satisfaction is a piece of sugar, so that the little partner is sweet. I hope that the fate between us can last forever, and I hope we can accompany you through spring, summer, autumn and winter in the days to come. Thank you again for coming, and I wish you a happy life and all the best!
hpl
Bilik Deluxe 2-katil
Menginap pada Okt 2024
Bisnes
18 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Nov 2024
Always a pleasure to be here.
Very friendly and helpful staff.
Thanks.
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的朋友,您好,您的來信我們收到啦,感謝您的分享與支持。茵茵綠草搖曳着芬芳,裊裊清香沁人心房;您獨具慧眼的青睞和賞識就像是雪碧加冰塊,帶給我們無限的清爽!小夥伴們所付出的汗水,在被您認同的剎那,瞬間感到歡欣鼓舞了呢。我們會帶着您的這份鼓勵更加努力,將更優質的產品和服務帶給您。為了給您及每位家人帶來更加優質的產品和服務,我們會擼起袖子好好乾的!我們將繼續在"細節所在,心意所動"的服務道路上穩步前行,真誠期待您的下次到來。
Pengguna Tetamu
Bilik Deluxe 2-katil
Menginap pada Okt 2024
Melancong bersama rakan
32 ulasan
4.7/5
Menakjubkan
Disiarkan pada 27 Okt 2024
Swimming pool was clean and not busy. Say a and steam rooms were not working
Terjemah
Jawapan daripada Pihak Penginapan: Distinguished Guests: Hello! Thank you very much for your affirmation of our hotel service. Your simple compliment has greatly inspired all of us. Thank you for choosing Shanghai Star River Bay Hotel as the courier station on the way forward and the harbor on the way. Customer satisfaction is our eternal goal, your praise is our greatest encouragement. A city, a good memory, thank fate let us meet in Shanghai Star River Bay Hotel. Sincerely look forward to your visit again, bring you a different surprise and touched.
Бондарь
Bilik Deluxe 2-katil
Menginap pada Nov 2023
Bisnes
7 ulasan
4.0/5
Sangat Baik
Disiarkan pada 3 Dis 2023
Good hotel, but not very! Condition work bad( breakfast good! Far from center and all entertainments…
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的朋友,您好,您的來信我們收到啦,感謝您的分享與支持。茵茵綠草搖曳着芬芳,裊裊清香沁人心房;您獨具慧眼的青睞和賞識就像是雪碧加冰塊,帶給我們無限的清爽!小夥伴們所付出的汗水,在被您認同的剎那,瞬間感到歡欣鼓舞了呢。我們會帶着您的這份鼓勵更加努力,將更優質的產品和服務帶給您。為了給您及每位家人帶來更加優質的產品和服務,我們會擼起袖子好好乾的!我們將繼續在"細節所在,心意所動"的服務道路上穩步前行,真誠期待您的下次到來。
Lorenzo Bali
Bilik Business Queen
Menginap pada Jan 2024
Pasangan
17 ulasan
3.2/5
Disiarkan pada 28 Jan 2024
Very big hotel located in the west of Shanghai. Not so new, lobby staff friendly but not speaking English, style of rooms quite far from western standard. Clean room, wifi working fine, average quality of breakfast. Very expensive parking. For the same money, can find better hotels
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for your feedback on the hotel! We deeply apologize for the issue you raised in your comment. We will strengthen employee training to address this issue and improve the efficiency and skills of employee service. I believe that under your urging, we will strive for excellence and make the details more perfect. On our journey of growth, although we have not been perfect, we will continue to work hard. We apologize for not providing you with a satisfactory stay experience. Please accept our sincere apologies and thank you again for your generous patronage and valuable feedback. We sincerely look forward to your next visit!
Martin
Bilik queen mewah
Menginap pada Mac 2024
Solo
19 ulasan
4.0/5
Sangat Baik
Disiarkan pada 22 Mac 2024
Good choice if you are for business in MinHang and looking for a decent spot
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的朋友,您好,您的來信我們收到啦,感謝您的分享與支持。茵茵綠草搖曳着芬芳,裊裊清香沁人心房;您獨具慧眼的青睞和賞識就像是雪碧加冰塊,帶給我們無限的清爽!小夥伴們所付出的汗水,在被您認同的剎那,瞬間感到歡欣鼓舞了呢。我們會帶着您的這份鼓勵更加努力,將更優質的產品和服務帶給您。為了給您及每位家人帶來更加優質的產品和服務,我們會擼起袖子好好乾的!我們將繼續在"細節所在,心意所動"的服務道路上穩步前行,真誠期待您的下次到來。
GURMUKH
Bilik queen mewah
Menginap pada Okt 2023
Bisnes
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Dis 2023
Breakfast was excellent. Location is very near to business point . Really love to stay there again.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!感謝您對星河灣的讚美,讚美是一種力量,它如春風晨露,可以催生最美的星河灣。讚美是一種魔力,能夠縮短心與心之間的距離,能卸下未曾謀面時的顧慮。您的讚美之語使我們士氣高漲,我們更加精益求精快馬加鞭,為您提供更好的服務!專業,貼心,細節,真誠,星河灣永遠是您旅途中的“家”,小夥伴們會時刻為您準備着温暖舒適的房間,希望在上海星河灣酒店再次與您相遇!祝萬事勝意,闔府安康!
Liang
Bilik queen mewah
Menginap pada Jun 2023
Keluarga
24 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Jun 2023
Superb hotel nice room and service
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,非常感謝您選擇上海星河灣酒店及用寶貴時間細緻分享您的入住感受。能讓您對我們酒店整體感到滿意使我們倍感榮幸,您的肯定是對我們最大的鼓勵。酒店致力於為賓客提供最優質的服務體驗,如您下次光臨,您可以體驗我店配置齊全的康體游泳與球場設施,是您閑暇之餘休閑放鬆的佳選。同時,真粵中餐廳精心製作的粵式菜品,也隨時恭候您前來品嚐。再次誠摯感謝您的慷慨惠顧與珍貴點評,衷心期待您的再次光臨!
Huang
Bilik queen mewah
Menginap pada Jun 2023
Bisnes
11 ulasan
3.7/5
Disiarkan pada 13 Ogo 2023
The only complain is the amenities around the area. Location is considered the far end in Shanghai if you frequent the city Center a lot. With traffic might take you an hour to reach Central Shanghai. The rooms are huge but feels dated.
Terjemah
Jawapan daripada Pihak Penginapan: Dear friend, Thank you for staying Shanghai Chateau Star-River Hotle. You are the wind blowing flowers in spring, the river of stars hanging upside down in summer nights. The stars are chosen in different seasons, but my joy in you remains the same. Each star you comment on carries our tireless patient service and beautiful expectations for our family. We hope that our fate can last forever. In the future, we hope to accompany you through spring, summer, autumn, and winter. Wishing you sunshine all the way, warmth as before, three meals and four seasons, warmth and fun.
Kaila_
Bilik Deluxe 2-katil
Menginap pada Ogo 2022
Melancong bersama rakan
11 ulasan
3.2/5
Disiarkan pada 16 Ogo 2022
The hotel had a VERY musty smell in the hallways and room. It was like there was mold or built up condensation. We weren’t allowed to use the pool until 3pm…and no lounge seats were available around the pool, just chairs.
The breakfast has a good selection. It’s definitely a family hotel with lots of screaming children running around everywhere.
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的朋友,您好!歲月悠悠有窮盡,相伴之情無絕期。每次的相遇我們都十分珍惜,此次未能讓您滿意而歸,我們深表歉意。您的評價讓我們明白我們距離完美還有一定的差距。我們會酌情增加室外泳池的開放時間、並增加座位,我們一定繼續努力,真心期待能給您一直帶來滿意和温馨。期待在未來可期的日子裏,您能見證我們的成長,目睹我們的蜕變!時光不老,我們不散,期待您下次歸來有一份更好的體驗和感受!最後祝您:平安喜樂、萬事勝意!
Pengguna Tetamu
Bilik queen mewah
Menginap pada Nov 2022
Bisnes
69 ulasan
4.0/5
Sangat Baik
Disiarkan pada 24 Nov 2022
The room is too big and luxury, so it's not easy to get used to it.
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的客人,您好!時間總是如此短暫,相逢也總是讓人如此難忘,很高興上海星河灣酒店能給您留下一抹美好的回憶。您的滿意是一陣風,讓我們感到舒適;您的滿意是一杯茶,讓我們回味無窮;您的滿意是一顆糖,讓小夥伴心甜意洽。希望我們之間的緣分可以天長地久,今後的日子裏願我們能伴您度過一個個春夏秋冬。再次感謝您的光臨,順祝生活愉快,萬事順意!
Eddie Ronald
Bilik Business Queen
Menginap pada Dis 2021
Pasangan
49 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Jan 2022
Excellent
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的朋友,您好,非常感謝您給予的五分好評。你是春日裏吹來花信的風,是夏夜裡倒懸的星河,星辰交替季節更選,唯我對你的歡喜不變。您評論的每一顆星星都承載了我們對家人們孜孜不倦的耐心服務與美好期盼,希望我們之間的緣分可以天長地久,今後的日子裏願我們能伴您度過一個個春夏秋冬。祝您陽光滿路,温暖如初,三餐四季,温暖有趣。
Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好,非常感謝您支持上海星河灣酒店並及時提出我們工作當中存在的不足,很抱歉沒有給您帶來很好的入住體驗,我們深知無論怎樣的處理方式都無法彌補已經給您造成的影響,酒店管理層對此事非常重視,已經安排相關部門對此問題進行處理,希望您能給我們一次表示歉意的機會,相信下次您再到來,我們迎接您將是更完備的設施和更優質的服務,最後再次感謝您的寶貴意見,激勵我們在各方面都能有更大的提升,上海星河灣酒店全體員工期待您的再次光臨,衷心祝願您闔家歡樂,幸福美滿!
Jawapan daripada Pihak Penginapan: 親愛的客人,您好!時間總是如此短暫,相逢也總是讓人如此難忘,很高興上海星河灣酒店能給您留下一抹美好的回憶。您的滿意是一陣風,讓我們感到舒適;您的滿意是一杯茶,讓我們回味無窮;您的滿意是一顆糖,讓小夥伴心甜意洽。希望我們之間的緣分可以天長地久,今後的日子裏願我們能伴您度過一個個春夏秋冬。再次感謝您的光臨,順祝生活愉快,萬事順意!