Qilai Light Luxury Hotel Reviews

Response from Property: Dear guest, we are overjoyed to receive your high praise. Your satisfaction is our greatest motivation. We will keep up the good work and continuously strive to improve. Anticipating your next visit and vowing to offer an even more wonderful stay. 亲爱的客人，很高兴收到您的高度评价。您的满意是我们最大的动力。我们会继续努力并不断提升。期待您下次光临，定给您更棒的入住体验。

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the quality of our services. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

Response from Property: Dear guest,We're truly sorry your stay wasn't satisfactory. We'll work on optimizing room layout for more space. The cleaning flaws are our responsibility. We've already asked housekeeping to enhance standards. We value your feedback and regret that our efforts to make up still left you unhappy. We'll keep improving. Hope we can serve you again to offer a pleasant experience and make up for this time. Thanks for your feedback and supervision.

Response from Property: Thank you very much for your recognition and comments on our hotel! We are very happy to provide you with a convenient location closest to the city's second airport, so that you can feel more convenient and comfortable during your trip. At the same time, we are also very happy to know that you like McDonald's across the street and KFC open 24 hours a day. These food options undoubtedly add a lot of fun to your trip. We will continue to work hard to provide you with better service and comfortable accommodation. If you have any suggestions or needs, please feel free to give us feedback, and we will serve you wholeheartedly. Look forward to your coming again!

Response from Property: Dear Guest,Thank you for staying at our hotel and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your experience with us.we apologize for the cigarette smell you encountered. We take hygiene and comfort very seriously, and we will ensure that the room is thoroughly cleaned and inspected before your next visit to prevent any such inconvenience.Thank you for your valuable feedback. We look forward to welcoming you back again in the near future.Best regards,MarkGeneral Manager of Qilai Light

Response from Property: Dear guests, thank you for staying at Qilai Light Luxury Hotel. We are very glad to see your positive comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Korea Street and Aegean Shopping Center, where you can find everything you need for eating, drinking and having fun. Welcome to experience it next time

Response from Property: "Thank you very much for your comments on our breakfast. Your comments are very important to us. We will listen carefully and work hard to improve, and hope to provide you with a more satisfactory breakfast service next time. If you have any specific suggestions or needs , feel free to tell us anytime.”

Response from Property: "Thank you so much for your kind words! We're thrilled to hear that your experience was perfect. It's our pleasure to exceed your expectations and we look forward to welcoming you back again soon."

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again

Response from Property: 小齊非常感謝您的五星好評喲，每次的好評都讓小齊感動。希望您每天都有一個好心情，充滿笑容。有您的支持我們會做得更好，歡迎您再次光臨!

Response from Property: Dear guests: Dear guests, thank you for your recognition of Xiaoqi. Your affirmation is our driving force for continuous progress. Xiaoqi has always been committed to providing you with the best accommodation experience and good cost-effectiveness when you are away from home. All partners of Xiaoqi will let you feel the warmth and comfort of home from the perspective of family. The hotel lobby is stylishly designed and photo-taking. The hotel is located opposite the Hongqiao Town Government of Minhang (a complete sense of security). There are plenty of public parking spaces. The hotel guests only charge 10 yuan for parking for 24 hours. It is 6.1 kilometers away from Hongqiao Airport, 14 minutes without traffic jams, 9.9 kilometers away from Hongqiao Railway Station, and 8.1 kilometers away from Shanghai South Railway Station, without traffic jams. , 14 minutes and 12 minutes by car respectively, and the National Exhibition and Convention Center, People's Square and the Bund are all within 20 minutes by car. Even to Pudong Oriental Pearl Tower, it is only 17 kilometers, and 24 minutes without traffic jams... The surrounding supporting facilities are complete, adjacent to Korea Street, the Aegean Sea and Impression City, and there are many delicious foods. The front desk lady is kind, patient and gentle, the maintenance uncle is professional, meticulous, polite and thoughtful, and the room sister is amiable, diligent and serious~ Our partners are on call 24 hours a day, ready to provide you with the best service at any time. In the vast sea of ​​people, meeting is fate, and your satisfaction is Xiao Qi's pursuit. We look forward to your visit again. Let us have the fate to meet you again. I wish you a happy life

Response from Property: Dear guest, we are very sorry that you had a bad experience during your stay. Our Qilai Hotel management team attaches great importance to the issues you reported and will conduct an in-depth investigation as follows: 1. Odor issue. You commented that the room had a bad odor due to the "ceiling", but did not specify the source, degree, duration and other details of the odor. If the odor was really that bad, more guests would have reported it, but the hotel did not receive similar complaints from other guests. The hotel has always maintained strict hygiene and cleanliness standards, and the rooms are thoroughly cleaned and disinfected every day. In the future, inspections will be strengthened to ensure a good experience for guests. 2. Regarding the price, you commented that the price is expensive. The price of a double bed room on Ctrip's OTA platform for the next three days (2/28-3/2) is: 190 yuan, 181 yuan, and 154 yuan for Qilai Hotel. In comparison, the Home Inn opposite where you often stayed before is: 237 yuan, 226 yuan, and 226 yuan. 3. Regarding the noise issue, the business upstairs is indeed undergoing renovations during the day. We have provided reminders on the OTA booking page and when guests check in, and the front desk provides free earplugs to ensure that guests' rest is not disturbed. 4. Regarding service attitude, the hotel has strict training and assessment standards for employees' service attitude. Employees always receive guests with a warm and friendly attitude at work. If you have any service issues mentioned in your comments, you are welcome to let us know the specific time and instance, and which employee is involved. The hotel surveillance can be verified at any time, so that we can hold people accountable. Thank you for choosing to patronize our Qilai Hotel occasionally and for making criticisms to us even though you "have always lived in Home Inn opposite". All Qilai employees will take it as a warning, correct their mistakes if there are any, encourage themselves if there are none, and continue to work hard to provide services to guests with greater enthusiasm and a positive, serious and meticulous work attitude. I wish you a happy life.

Response from Property: 尊貴的客人，看到您的好評，我們滿心歡喜，無比感恩！能讓您入住體驗超棒，是我們最大的動力。我們一直注重客房的清潔與維護，精心挑選床品，完善房間設施，就是希望您住得舒心。前台團隊也始終秉持熱情高效的服務理念，很高興他們的表現得到您認可。早餐的豐富多樣也是我們用心準備的成果，就是想為您開啟活力滿滿的一天。您的肯定對我們意義重大，期待您再次光臨，無論何時，這裏永遠是您温暖的“家外之家”，我們一定為您提供更優質的服務！

Response from Property: Dear guest, thank you very much for choosing our hotel and leaving your valuable comments. Our hotel rooms are divided into two types: with windows and without windows. The room you booked this time should be a room without windows. If you need it in the future, you can contact the front desk and we will provide you with room upgrade service. Thank you for your recognition of our hotel's location, business district facilities, and services. We will continue to work hard to improve and strive to do better. Regarding the room card issue, we set the validity period of the room card to one day in order to create a safer living environment for you and other guests. This will allow us to update check-in information in a timely manner, prevent others from using expired room cards to enter, and ensure your safety. In order to provide you with more considerate services, refreshing the room card every day allows us to understand your needs in a timely manner and ensure a comfortable experience during your stay. I'm really sorry for the trouble. We look forward to your visit again, giving us the opportunity to apologize to you in person, and we also hope to bring you a more satisfactory stay experience!