Ulasan Pujue International Hotel (Shanghai Zhongshan Park Metro Station)

Jawapan daripada Pihak Penginapan: 感謝五星好評！很開心您喜歡我們的地理位置和乾淨的房間。您的鼓勵是我們前進的動力，歡迎下次再來！

Jawapan daripada Pihak Penginapan: Dear Valued Guest, I am CHEN General Manager of Pujue International Hotel. First and foremost, please allow me to extend our deepest apologies on behalf of the entire management team for the unacceptable experience you encountered during your stay. During your stay at the hotel, we were conducting maintenance on the hotel corridors and rooms, and we failed to inform you in advance, which was our mistake. Regarding the hygiene issue you raised, we have identified the staff member who cleaned your room on the day of your check-in and the manager who inspected it, and have punished and deducted their salaries. We will strengthen the inspection of hygiene and improve the quality of cleaning by the staff in the future. As for the food issue you mentioned in the restaurant, we have questioned the restaurant department. Due to the municipal water supply being cut off for meter replacement that day, we ended the restaurant's business hours earlier. The staff member gave you yogurt and watermelon without the manager's inspection. We will enhance the supervision of food safety in the restaurant and the store manager will increase the inspection frequency. Please give us a chance to correct our mistakes and apologize to you in person. We hope you can see our improvement. Thank you.

Jawapan daripada Pihak Penginapan: Dear Guest, thank you very much for taking the time out of your busy schedule to provide us with feedback on your stay. We are deeply ashamed of the various experiences and unpleasant feelings you had during your stay. This indeed reveals a serious oversight in the service etiquette training of our hotel's restaurant staff. We sincerely apologize to you. We will strengthen the service etiquette training for all our staff. Additionally, we will enhance the deep cleaning of the carpets in public areas. If you have any further needs after seeing my reply, please feel free to contact us. We also hope to have the opportunity to apologize to you in person and show you our changes. We will do our best to solve your problems. General Manager Chen

Jawapan daripada Pihak Penginapan: Thank you for your 5-point praise. Xiaopu started from the hotel but not only the hotel. We sincerely regard customer service as the core of all our work. We hope to bring you a different experience every time and look forward to your next stay.

Jawapan daripada Pihak Penginapan: Dear guests, thank you for choosing to stay at Puju Hotel. If you have any dissatisfaction during your stay, please contact our front desk staff in time. They will provide you with service 24 hours a day. Solve your check-in problems and let you check out with a happy mood. At the same time, we will strengthen the inspection of guest room facilities to improve guest satisfaction. Thank you for sharing. If you come here next time, please contact the hotel in advance. We will give you a satisfactory reply and look forward to you giving us an opportunity to apologize to you in person. Grateful for the encounter.

Jawapan daripada Pihak Penginapan: 非常感謝您的5分好評，也是對我們最大的鼓舞，希望您下次旅行我們小璞會是您出行首選的酒店，期待再次為您服務，祝您生活愉快.

Jawapan daripada Pihak Penginapan: 感謝您的點評和認可,對於給您帶來的不好的體驗，我們深感慚愧，希望您願意給小璞一次機會，小璞會用實際行動證明您的選擇沒有錯，希望您下次光臨時能有一個更好的體驗。

Jawapan daripada Pihak Penginapan: Dear guests, the joy of friendship must be based on the solid trust! We appreciate and cherish each other's understanding, and will not let you down every time you choose us! I wish you a wonderful journey!

Jawapan daripada Pihak Penginapan: 非常感謝您的5分好評，也是對我們最大的鼓舞，希望您下次旅行我們小璞會是您出行首選的酒店，期待再次為您服務，祝您生活愉快.