Hotel berhampiran Xinjian Road Commercial Street, Shanghai

I always trust Vienna Hotel. Like a default hotel whenever I visit China. And this Vienna Hotel Pudong Airport is located at an excellent location. There is a nice park just across the intersection. Lots of restaurants with delicious foods just across the street. I had a very pleasant stay.

Hotel is cheap and you get the service for the money. Used during night layover and it was ok, had free transfer from airport and back. I didn’t expect and it served the purpose. If you want to go to the city better to book hotel on the maglev or metro way, from this hotel to city center i’ve paid 100cny with didi, so better to pay a bit more and be on the metro line station way. Generally good to have a quick nap not far from airport

This hotel is about 10 minutes away from the PVG airport, it comes with the shuttle bus service and breakfast. Room is spacious and clean. The hotel let me check out late (1pm). If you are looking for an accommodation for a night, I highly recommend this hotel. Hotel staffs are friendly and helpful, they can speak English and provide you the helpful information.

Easy to go with didi or trip airport pick up. And go from hotel to airport free with shuttle bus bust concern one thing is i and my family we are carry with large and heavy luggage and this hotel have a shuttle bus that we have to bring the luggage up with us. Concern only this one. But overall everything was great

Summarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages. Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus. The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself. On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them. Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this. At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen. Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is ”NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure. I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm. To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :) Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol. Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good. Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is ”SERVICE MIND”

The hotel is about 10mins by car from the Disney station. the hotel has about 50 rooms with different themes. we book 3 family rooms, 2 sunset theme and one room with slide.. we forgot to take photo of the rooms but the environment was very nice and pleasant. the hotel provides shuttle service to and fro disneyland at specific timings, add their wechat acct to make bookings and get timing informations. the hotel provides food service too and was very delicious.. we had 2 dinners at the hotel restaurant.. but not exactly a restaurant more like a home cooked food by one aunty. ordered thru the wechat app and can just time them wat time we want the meals to be served.. thumbs up.. really good service too.. the kids had fun with tue cats and dog and pony in the premise. will definately come back again to stay if we travel to shanghai again.

I booked this hotel on the spot when there was a typhoon and my flight to another city got cancelled. I chose this hotel as it's near Pudong airport and Shanghai Disneyland (hoping I was able to go to, but due to bad weather it was closed). The room is spacious but has no windows. There's a mall nearby, KFC, convenience store, Starbucks, and some restaurants. The Free shuttle bus to the airport is very convenient. 🙂

Overall, we are satisfied with the hotel. Friendly driver ( airport transfer and Disney), Clean room. will definitely come back again.

New hotel! Very clean, looks amazing. Definitely worth staying especially during the long transit! Very welcoming and friendly staff. The hotel located close to the airport, very convenient. I was picked up from the airport and dropped off at the terminal. It was a bit difficult to book the shuttle bus service because I don’t have WeChat. I had to ask the information desk at the airport to help me and call the hotel. I would really appreciate if the hotel organises more convenient way of communication for foreign visitors.

Hotel ini mempunyai bas ulang-alik percuma, yang sangat mudah Perkhidmatan meja penyambut tetamu bersemangat dan terdapat perkhidmatan pelanggan satu-satu. Saya akan menghantar baldi mandi kaki kembali dan datang lagi. Kebersihan: Baik Kemudahan: Pintar dan lengkap Persekitaran: Baik Perkhidmatan: Bertimbang rasa