Hotel Sheffield dengan Spa

It was unfortunate that the heating and hot water supply of the whole hotel was out of order during our stay. The staff worked whole-heartedly to find another sister hotel for us

Booked in for a conference stay , room was ok and met my needs , The room was very clean and very large . The reception staff were especially helpful , the restaurant breakfast was good and the staff again were excellent. I do have a couple of small negatives for me and that was the restaurant in the evening ,I had intended to eat out but the weather was not good so chose to eat in , it seemed a soulless place very dark although the food was ok if I had been there multiple nights I would not have gone back for a 2nd night. The other is the conference catering, but that could have been specified by the Conference Organiser

There wasn't much need for service with a one night stay but, it looked as though if needed, it was there. Location was OK if the canal side bars were accessible through the rear of the lobby but it was locked so had to turn a 2min walk into a 10min walk but not the end of the world. There were hairs in the bath and some rubbish in the corner of the room but other than that, all was fine. Loved they had an iron and ironing board but the cover was a little grotty. Overall, I'd stay again.

We were issued keys that failed to open the door forcing us to make our way back to the front office. Our room, by the way was last on a long corridor on the upper floor of an extended wing if you can picture that. We booked (and paid for) a room for three but upon entering, the extra bed was not made up. Tried to call every number on the house phone but none was answered which meant another long walk to the front office, again. When we found the drain in the shower clogged I was hesitant to complaint to avoid further disappointment but I did anyhow and true enough - nothing was done. I must admit the hotel had one of the widest selection of tea and coffee (and chocolate drink mix) I've seen in a hotel room. I appreciated the coffee but unfortunately, restocking was only done once throughout our 4 night stay. I wonder if this was to be expected. Double Tree is a respectable brand (at least in my part of the world) but I don't understand what could have gone so wrong with this one.