Ulasan Wanshi Chang Anshun Express Apartment (Shenzhen North Railway Station)

Jawapan daripada Pihak Penginapan: Review (Positive): My experience at Wanshi Chang'an Shun Express Apartment was excellent. What I appreciated most was the helpfulness of the front desk staff, especially in handling Chinese communication. As a foreign traveler, communication can sometimes be difficult, but the staff were very patient, helping me translate and answering basic questions, making my stay much easier and more comfortable. The apartment itself was clean and well-equipped, with ample space to relax after a busy day. It met all my needs, and overall, it was very good for the price range. The bed was comfortable, and I didn't experience any noise or sleep quality issues. The location was another huge advantage. Being close to Shenzhen North Railway Station is very convenient, especially when traveling between cities. There are also many restaurants, convenience stores, and local shops nearby, so it's easy to buy food and daily necessities anytime. Overall, this place offers great value for money, combining convenience, comfort, and helpful service. I would definitely choose to stay here again next time I'm in Shenzhen. ---2. Replies in foreign languages ​​(English) Thank you so much for taking the time to share such a detailed and positive review! We are absolutely delighted to hear that you had a really good experience at Wanshi Chang Anshun Express Apartment. Your kind words about our reception staff mean a lot to us. We understand that language barriers can be challenging for foreign travelers, and we always strive to be patient and helpful. It's wonderful to know that our assistance made your stay easier and more comfortable. well-equipped, and comfortable, with a good bed and peaceful environment for quality sleep. Providing good value for money is always our goal, so it's great to hear that you were satisfied with the condition of the apartment for the price range. The convenience of our location near Shenzhen North Railway Station, as well as the nearby restaurants and shops, is something we're proud of, and we're happy that it added value to your trip.Thank you again for your high recommendation. It would be our genuine pleasure to welcome you back on your next visit to Shenzhen!

Jawapan daripada Pihak Penginapan: We sincerely apologize for your bad experience.We will seriously improve our staff service attitude, room cleaning and room arrangement.We will also pay attention to construction noise to bring you a better stay.

Jawapan daripada Pihak Penginapan: Thank you for your recognition! We are delighted that you are satisfied with the price-performance ratio. We will continue to focus on improving quality and look forward to your next visit!

Jawapan daripada Pihak Penginapan: The finance department booked it for us → no disappointments → and we even got a positive review 🎉 This whole process made us happier than receiving a bonus. Thank you for praising the cleanliness and convenient location. The convenience store and fruit shop downstairs are definitely hidden gems, and you discovered them! Construction noise is an old problem; we're eagerly awaiting its completion. Next time, just contact us directly. We'll upgrade your room and give you a quieter orientation. The amount reimbursed by the finance department isn't important; comfort is what matters.

Jawapan daripada Pihak Penginapan: Thank you for your honest feedback!We're glad you found our location convenient to the metro. We apologize for the disturbance caused by nearby construction – we are monitoring the progress and will try our best to suggest quieter rooms or alternative routes for our guests.As for luggage storage, we're sorry we didn't offer it during your stay. This was indeed our oversight. We normally provide free storage, but perhaps due to peak hours or limited space at that moment, we failed to assist. We have since reviewed our process to ensure every guest can enjoy this service in the future. If you need it next time, just let us know in advance and we'll take good care of it.We sincerely hope to welcome you back and make your next stay even better!

Jawapan daripada Pihak Penginapan: 翻譯 很適合短期暫住入住。 簡短英文回覆 Thank you! Happy to know you had a nice short stay with us.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share such a detailed review of your 3-month stay. We are truly sorry and deeply embarrassed to read about your experience.First of all, we sincerely apologize for the lack of a simple "thank you" or "goodbye" at checkout. Three months of daily patronage – in our hotel, convenience store, and shops – deserved our warmest gratitude, and instead, we made you feel invisible. That is absolutely unacceptable. We have since retrained all front desk and service staff, making it a mandatory standard to personally thank and bid farewell to every guest, especially long-stay guests, at check-out. We will never let such coldness happen again.As for the underground construction noise, we fully understand your description of a "nightmare." The project is a municipal pipeline renovation in the building, with a scheduled duration until next June. While we have no control over their timetable, we have already installed double-glazed windows in all rooms, keep high-quality earplugs at the front desk, and offer quieter rooms on the inner side away from the worksite upon request. If you had told us during your stay, we would have immediately moved you – but we failed to proactively check in with you, and that was our oversight.We know that no amount of apology can undo the frustration you endured, and we respect your decision not to return. Still, we are deeply saddened to lose a loyal guest like you. Over the coming year, we will keep improving. If you ever change your mind and give us another chance, we will welcome you with the warmest greeting and the quietest room we have.Wishing you all the best on your future travels, and thank you again for your honest feedback – it is invaluable to us.

Jawapan daripada Pihak Penginapan: 中文翻譯：度過了非常棒的時光。極力推薦。這個位置完美契合了我們旅途的需求，非常完美。二、外文回覆（英文）Thank you so much for your wonderful review! We're absolutely delighted to hear that you had an amazing time and that our location was perfect for your trip. Your highest recommendation means the world to us. It was a pleasure having you, and we would love to welcome you back anytime.