Hampton by Hilton Shenzhen Nanshan Science & Technology Park

Ulasan Hampton by Hilton Shenzhen Nanshan Science & Technology Park

Hampton by Hilton Shenzhen Nanshan Science & Technology Park

North Tower of Zhongdian Great Wall Building, No.3 Kefa Road, Science & Technology Park, Nanshan District, Shenzhen, Guangdong, ChinaLihat Butiran Hotel
Hampton by Hilton Shenzhen Nanshan Science & Technology Park
Hampton by Hilton Shenzhen Nanshan Science & Technology ParkHampton by Hilton Shenzhen Nanshan Science & Technology ParkHampton by Hilton Shenzhen Nanshan Science & Technology Park
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Ulasan Tetamu

4.8/5
Sangat Baik
4055 ulasan
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.7
Perkhidmatan4.8
Kebersihan4.8
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Semua ulasan(4055)
Ulasan positif(4004)
Ulasan dengan gambar/video(574)
Sarapan pagi yang lazat(706)
Penyambut tetamu yang peramah(648)
Sesuai untuk perjalanan perniagaan(250)
Reka bentuk yang hebat(169)
Hiasan yang cantik(166)
Berdekatan dengan metro(49)
Bufet yang lazat(36)
Gimnasium yang bagus(27)
Ulasan kurang baik(51)
Javlon
Bilik Tetamu King
Menginap pada Jan 2025
Bisnes
23 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Feb 2025
Very nice good good goodgoodgoodgood good good good good good
Terjemah
Jawapan daripada Pihak Penginapan: 感謝客官的高度肯定!高山流水遇知音,歡小朋願常伴您左右,我們熱情永不變,記得回來看我們呀
Pengguna Tetamu
Bilik Superior Katil King Size dengan Pemandangan Taman
Menginap pada Sep 2024
Keluarga
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Okt 2024
Great service staff very helpful in all our requests. Hotel is new and clean, location is next to a small mall for morning coffee. Hotel breakfast great with a good mix of selection. All requirements for a great hotel holiday. Highly recommended
Terjemah
Jawapan daripada Pihak Penginapan: 相遇即是緣分,第一次就得到了你滿滿的認可,小朋超級開心~我們一定努力保持態度,等你再來的時候試試哦。——熱情的歡小朋。
Pengguna Tetamu
Bilik Tetamu King
Menginap pada Jan 2025
Pasangan
6 ulasan
4.5/5
Hebat
Disiarkan pada 1 Mac 2025
Good location - breakfast was good - service was excellent  The room was average - empty space at the entrance was a total waste and bathroom was tight - the layout could have been more functional
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的客人,您好!非常感謝您願意花時間與我們分享這次入住體驗,您的反饋對我們而言無比珍貴~首先要衷心感謝您對酒店位置、早餐和服務的認可!能成為您探索城市的 “黃金據點”,用豐盛早餐喚醒您的活力,再以貼心服務伴您度過美好時光,這是我們最大的幸福!關於您提到的房間細節,我們深感歉意。入口處的空地確實存在優化空間,我們已在考慮增設綠植景觀或休息區,讓每一寸空間都能為您創造價值;浴室狹窄的問題我們會聯動設計團隊重新評估佈局,未來翻新時會優先調整動線;而房間實用性方面,我們也會參考您的建議,嘗試通過多功能傢俱、收納設計提升空間利用率。您的觀察像一面鏡子,讓我們看到了進步的方向!雖然這次有些小遺憾,但您的 “強推” 依然讓我們充滿信心!期待未來能以更完美的姿態迎接您,用實際行動證明:您選擇信任的酒店,永遠值得被期待!下次入住前歡迎隨時聯繫我們,我們會為您預留更符合心意的房型哦~祝您生活愉快,常回來看看!
Pengguna Tetamu
Bilik Tetamu King
Menginap pada Feb 2025
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Mac 2025
Value for money. Good location. Exemplary service. Enjoyable breakfast with good environment.👍🌺
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的客官,看到你對歡小朋的喜愛,歡小朋和小夥伴們都感到非常激動。正是因為有許多像你一樣的認可我們的客人,我們才有動力學習進步做得更好。期待你的回來。——熱情的歡小朋
mirinda_orange
Bilik Tetamu King
Menginap pada Mei 2024
Pasangan
8 ulasan
4.0/5
Sangat Baik
Disiarkan pada 8 Jun 2024
Nice hotel with great service, free upgrade to a larger room, great!
Terjemah
Jawapan daripada Pihak Penginapan: 非常感謝您對我們酒店的認可,深圳南山科技園希爾頓歡朋秉承友善,可靠,關懷,周全的服務理念,真誠的為客户服務,期待您的下次入住——開心的歡小朋
PKLau
Bilik Tetamu King
Menginap pada Sep 2024
Keluarga
21 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Nov 2024
We stayed at this brand for many times, but this is the first time to stay at this location. Staff are helpful & considerate, especially when I was sick, they gave me a lot of support. & the front desk staff, Cindy always gave us the hand for assistance. Finally, we stayed three nights at this hotel. It is located at around 10min walk from Shenzhen University station, & about 10min walk to the nearby shopping mall. Just only the surrounding areas are having renovations.
Terjemah
Jawapan daripada Pihak Penginapan: 感謝你的明智選擇讓我們在茫茫人海相遇,給歡小朋這個機會展示自己、關心家人,我們會努力做的越來越好,也感謝你的體諒,希望能有機會再次為你服務!——認真努力的歡小朋。
ChungBilly
Bilik Tetamu 2 Katil Twin
Menginap pada Sep 2024
Keluarga
3 ulasan
3.5/5
Disiarkan pada 15 Okt 2024
Hotel entrance is in an interior street and not all taxi's are willing to enter, thus it will be difficult if you have lots to carry or travelling with children as the entrance is hidden from the main streets. At the time of my stay, there was a construction site and they started drilling around 6-7am Room was decent and spacious
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人,非常感謝您對我們酒店的點評。我們非常重視您的反饋,對於您在入住期間遇到的問題,我們深表歉意。我們瞭解到您在點評中提到了酒店的位置問題,我們非常抱歉給您帶來了不便。我們的酒店位於內街,可能會給客人帶來一些困擾,特別是當您攜帶大量行李或帶着孩子時。我們會考慮如何改善這個問題,讓客人更加方便地找到我們的酒店。同時,我們也注意到您提到了早上6-7點左右有施工噪音的問題。我們深感抱歉,這是由於南山科技園周邊城市建設導致產生部分噪音,酒店有提供耳塞和眼罩供客人使用,也在訂房必讀上上線訂房須知城市建設施工有噪音,儘可能減少對客人的影響。為了避免類似的問題再次發生,我們已經採取了一系列的整改措施,包括加強對施工的管理,提高員工的服務意識等等。我們會不斷努力,為客人提供更好的服務和住宿體驗。最後,再次感謝您的反饋,我們會認真對待您的意見和建議,希望您能再次光臨我們的酒店,我們將竭誠為您服務,讓您感受到我們的誠意和關懷。
Pengguna Tetamu
Bilik Suite Perniagaan Katil King Size
Menginap pada Jan 2025
Keluarga
4 ulasan
3.2/5
Disiarkan pada 22 Feb 2025
i think overall is good, but i think the serivces can be better
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人,首先非常感謝您對我們酒店的寶貴評價。我們很高興聽到您認為整體體驗是好的,這讓我們倍感欣慰。同時,我們也非常重視您的建議,關於服務方面可以做得更好的地方,我們深感認同。您的反饋對我們來説至關重要,它幫助我們不斷改進和提升服務質量。我們承諾將認真考慮您的意見,並努力在未來的服務中展現出更高的標準。請您相信,我們一直在努力為每一位客人提供最温馨、最周到的服務。再次感謝您的寶貴意見,我們期待有機會再次為您服務,並讓您感受到我們酒店更加完善的設施和更加貼心的服務。如果您有任何其他建議或需要幫助,請隨時與我們聯繫,我們將竭誠為您解答和解決。衷心感謝您的支持與信任,熱情好客的歡小朋
Pengguna Tetamu
Bilik Keluarga Deluxe Queen Size Bed
Menginap pada Okt 2024
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Nov 2024
Good experience overall with free ice cream and breakfast. Staff is super helpful.
Terjemah
Jawapan daripada Pihak Penginapan: 滿天繁星,有我想成為的那道光,照亮您前行的腳步。一路上,有您的讚美,我會更加耀眼!感謝您的好評!——誠摯的歡小朋。
Y
Bilik Tetamu 2 Katil Twin
Menginap pada Jul 2024
Keluarga
4 ulasan
2.0/5
Disiarkan pada 27 Ogo 2024
1) bad smell inside toilet. 2) staff of reception (night shift) were not professional and impolite. I travelled with family and we booked 3 rooms. We provided ID and related information during checking in at 14:00. We requested same floor coz travelling with kids and 2 rooms can be arranged at same floor so we appreciated, one of the room will be ready later so we prefer to wait and get the room key later after checking in procedure is done. The staff (day shift was helpful and polite. We approached reception for card key after dinner. The staff (lady-night shift) asked us to provide ID, phone number etc…then we mentioned that we have done the check in during day time and told her our room numbers, we did not get one room key coz we preferred to wait for same floor, however she did not response us and carry on her process. So we thought that this is security issue to make sure the identity of the room user. Then we waited at reception, the staff gave us the room key which is at different floor. Then we explained again that what has been happened and she replied: there was no room at 7/F available any more. But we have been told the room number during day time and we chose to wait for a day for the same floor’s room. The night shift lady staff kept ignoring us then shouted to her colleague (gent) 「你過來!」then she disappeared. Another staff (gent) checked the system and he arranged the same floor room within 2 mins. The lady (staff) did not show up at reception any more. We feel disappointed and unpleasant because of the staff, she was very rude to us.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人,非常感謝您對我們酒店的反饋。我們對您在酒店入住期間遇到的問題深表歉意。首先,我們非常抱歉您在使用衞生間時遇到異味的問題。我們會加強衞生間的清潔和通風,確保下一位客人的入住體驗更加愉快。其次,我們對您在晚班接待員的服務中遇到的問題深感抱歉。我們已經對晚班接待員進行了嚴肅的批評和教育,以確保類似的問題不再發生。我們瞭解到,晚班接待員的服務態度和專業程度不符合我們酒店的標準。這是我們酒店自身的問題,我們會加強員工培訓和管理,確保每一位客人都能夠得到優質的服務。為了解決您遇到的問題,我們已經採取了具體的整改措施。我們將加強員工培訓,提高服務質量,確保每一位客人都能夠得到滿意的服務體驗。最後,我們再次向您表示誠摯的歉意,並希望您能夠接受我們的道歉。我們會繼續努力,為每一位客人提供更好的服務。如果您有任何其他問題或建議,請隨時聯繫我們。
Alan
Bilik Tetamu King
Menginap pada Nov 2024
Keluarga
1 ulasan
3.2/5
Disiarkan pada 16 Jan 2025
The hotel is good only the location is not suitable for families
Terjemah
Jawapan daripada Pihak Penginapan: 首先,非常感謝您選擇希爾頓歡朋並抽出您寶貴的時間在攜程上分享您的體驗,對於您此次未能獲得滿意的體驗,我們深感抱歉,並對此表示最誠摯的歉意。
Pengguna Tetamu
Bilik Tetamu King
Menginap pada Feb 2025
Bisnes
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Mac 2025
Ideal location, clean and nice hotel as usual.
Terjemah
Jawapan daripada Pihak Penginapan: 歡小朋非常感謝你能選擇深圳南山科技園希爾頓歡朋酒店。歡小朋真的是欣喜萬分。如果認可和讚賞我們的服務,那就多回來看看我們歡小朋,下次也要給五分呢。——好客的歡小朋
Candice
Bilik Tetamu King
Menginap pada Mei 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Jun 2024
1. Free update to a better room 2. Staffs are very very helpful in assisting us to find a lost phone. Very appreciative for their help ! We are able to find the lost phone at the end.
Terjemah
Jawapan daripada Pihak Penginapan: 歡小朋真的好開心能得到親這麼高的評價,親的滿意是我們最大的收穫,我們一直秉承着希爾頓全球始終如一的高品質服務。期待親再次光臨!——開心的歡小朋
Pengguna Tetamu
Bilik Tetamu 2 Katil Twin
Menginap pada Jul 2024
Melancong bersama rakan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Ogo 2024
Annie) Nice room! Suitable for friends or families to stay over night!
Terjemah
Jawapan daripada Pihak Penginapan: 感謝客官的高度肯定!高山流水遇知音,歡小朋願常伴您左右,我們熱情永不變,記得回來看我們呀
Pengguna Tetamu
Bilik Tetamu 2 Katil Twin
Menginap pada Nov 2024
Bisnes
23 ulasan
5.0/5
Luar Biasa
Disiarkan pada 19 Dis 2024
Great service, nice decor, will come again.
Terjemah
Jawapan daripada Pihak Penginapan: 哇哦~哇哦~哇哦~三個哇哦都不能表達出小朋的激動,你對我們的認可就是我們前進的動力,期待下次能再和你相遇——開心不已的歡小朋。