Hotel dengan Pengambilan dari hotel di Shirahama

The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive. We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.

先日、母と未就学児の姪で利用させて頂きました。姪が嘔吐するような高熱をだしたのですが、それに対してそこそこのクリーニング代を請求されました。それが当ホテルの通常対応と責任者からも返答されたので、費用については納得しております。ただ、保険に入っていたのにそれも適用出来ないとの事で、残念な対応をするホテルという印象しか残りませんでした。 こういうケースの対応は、ホテル側が決める事ですし、実際ホテルの負担がどの程度のものなのかも分かりませんので、正しいというものはないと思いますが、未就学児の急病事由でも請求されるという事は、何を請求されるか想像も付かないですし、特に小さい子供を持つ方は利用される際にはご注意された方がいいと思います。 ホテルは清潔、部屋はオーシャンビューで大変よかったです。食事は特別とはいかないですが美味しく、温泉は露天風呂に深さがあり、気持ちよかったです。備品については、子供分がないと言われて準備不足な対応でした。

Cleanness of room was great but the rooms are getting a little run down. Service from staff was outstanding, they always willing to help and going beyond to help you even if u don’t speak Japanese. Fantastic building and design. Amazing architecture.

We booked this hotel for our honeymoon, and it did not disappoint. We booked a room with a private onsen that overlooks the ocean. Unfortunately, the weather was gloomy and/or rainy most of the trip, but the view was still spectacular, and the onsen was incredible. The hotel itself has an older exterior, but the inside is immaculate. There is a bar with floor to ceiling windows that overlook the ocean. The Italian restaurant also has floor to ceiling windows that look over the pool. Our suite was the best (and biggest) hotel room that we stayed in while visiting Japan (including a massive shower, a double sink vanity, and a seat for the vanity). However, we did book a suite with a king bed, but were told that all of the rooms have 2 twin beds that can be pushed together. It was not ideal, but that was the only issue that we had. Infinito also had the most in-room amenities out of all of the hotels we stayed at in Japan. Infinito provided the usual amenities (hair dryer, water bottles, tea, coffee, shampoo, conditioner, body wash, bath slippers, etc.) AND several additional amenities (cookies to eat with tea, hair straightener, a second set of Bulgari amenities, a skin treatment set, hotel wear, indoor and outdoor slippers, etc.). The staff was absolutely fantastic. My husband had arranged for flowers in the room for our arrival, and the hotel was very responsive and able to accommodate his request. In addition, we had the pleasure of meeting Chiho, who went out of her way to make sure we had everything we needed. Chiho (and the rest of the hotel management and staff) helped us find restaurants and make reservations, and even arranged for shuttle service to the restaurants. The hotel also provided a shuttle from Shirahama station and a shuttle to Nanki-Shirahama Airport. One thing to note is that the hotel is still strict with Covid policies (moreso than the other places we stayed in Japan), so be prepared to fill out a questionnaire and wear gloves when dining at the buffets. Infinito is a little out-of-the-way, but is definitely worth the trek.

I had a great experience staying at this hotel! The view from our room was amazing and we particularly enjoyed the private onsen, which allowed us to unwind while watching the stunning sunset. The staff were all very friendly and polite, which made our stay even better. However, the hotel's location is next to the beach, which means you have to climb a slope to get there. It is also quite far from the JR station, and the only public transportation available is a 30-minute bus ride. Additionally, there are no restaurants or convenience stores nearby, so you might want to plan ahead for meals.

離我潛水地方很近，非常方便

Akariya provides flawless service and all the necessary facilities for visitors. Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel. Reception assistance is offered at the hotel featuring luggage storage. For extended visits or whenever required, the laundromat ensures your preferred travel garments remain fresh and accessible. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. For visitors wishing to smoke, designated smoking zones can be found. At Akariya, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience.A few accommodations within Akariya offer unique design elements such as a balcony or terrace. Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, bottled water and instant tea is available to cater to your requirements when desired.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and towels, ensuring a comfortable stay for guests. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.At Akariya, guests can access vending machines that provide light snacks and beverages 24 hours a day.

旅行支援が使えたら と、booking.comで宿検索しました チェックインの段階で 無人対応なのでややこしく メールとのやりとりに時間がかかり 入った部屋は 禁煙ルームなのにタバコの悪臭 部屋が空いていないと交換してもらえず ファブリーズ対応 テレビの裏にはゴミ、 窓とテーブルの隙間に携帯灰皿、 洗面ボウルには髪の毛 電話も繋がらず ９時を回ってやっと電話が繋がりましたが 旅行支援にもなっておらず これは私が予約した方法が悪いのか？ 最初に見てたプランからどの段階で変わってたのか？ 予約の段階からチェックアウトまで ずっと不愉快な状態でした。 ココでグチってリセットします。 もう２度と 非対面型ホテルと 予約サイト系からの予約は使わないと決めました。