Pengguna Tetamu
20 Februari 2022
Party of 5 booked 3 rooms. All sheets were dirty and stained!! Fans in room to replace A/C. Lights in bathroom didn't work. Called front desk for new sheets and was told they didn't have any. Went to front to get refund and check out, and there was a line of people complaining about the beds. They were also told the hotel had no extra sheets. The owner who lives on property was then called to front desk. We asked for refund gave our reasons which included the couple that was in the hall fighting for 30 minutes. He yelled "no refund its after midnight". We then called the police to address the domestic dispute and to see if they could help with refund. The owner who wouldn't give his name continued to argue with us saying no refund. He was RUDE, LOUD AND ARGUMENTIVE!The police could not help with our refunds but they did investigate the fight in the hall which the owner failed to do. Our party left the hotel at 2 am and drove back home. Now we know it is not the Hilton but if you don't even have clean sheets to offer your guests you need to be closed down. DO NOT STAY
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