Hotel dengan Khidmat Ambil/Hantar di Dallas

Everyone was very friendly and helpful from the time you pulled into the valet parking lot until the day we checked out. Great experience! Would highly recommend this hotel.

Had a quick work trip and was looking for a place that I could get easily back and forth to and from the airport. Grateful for the shuttle service provided by the hotel and for the driver Perry. He is truly a gentleman who cares about his passengers. Quite thoughtful. Given some of the reviews, I was little concerned arriving at the hotel BUT I could not have been more pleasantly surprised. It seems some of the reviews may be for some of their other locations which share the same name. This hotel was spotless. It is less than a year old. The rooms are spacious, clean, comfortable bedding, pillows, lots of outlets and USB ports throughout, and the bathroom stocked with Dove hand wash, lotion, shampoo, and soaps. The common areas are also great--the gym, the bathrooms, the coffee/tea area, etc. They are well designed and equipped with plenty of seating and charging capability. Also, I want to give a shout out to front desk clerk Cindy. She was working extremely long hours each day I was there and helpful at every turn when I had a question. Others mention the noise of the nearby interstate--that was not a problem for me as I travel so much that I bring with me a hand sized white noise machine. Makes a huge difference. Would stay here again.

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:00 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. How in the world would housekeeping leave rooms dirty that are to be reserved for check in that day is mind boggling. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door. However, there was no blanket, just sheets. No telling how long we were waiting for nothing. Went downstairs again to ask for a blanket and she was nowhere to be found. A man wearing a uniform with a drivers name tag offered to help as he said he hasn't been able to find the front desk worker and that he would personally bring the blanket to the room, and he did. At this point it is now 3:30 AM and we have to be awake by 7:00 AM to attend the FanExpo. My daughters boyfriend insisted on taking the couch. Resulting in him tossing a turning for hours in pain, getting no sleep. At one point he just got up and put the bed away and accepted he was not getting any sleep. The next morning I spoke with the manager on duty and she told me rooms had been extended and that's why there was no room available. But that she could hold our stuff while we were out for the day to be moved into the correct room. This did happen. We were moved to the correct room Saturday night. As a result of this experience, it ruined our day at the Expo. We were drained, sore and unable to fully enjoy our experience. At one point, we had to find a spot for the boyfriend to lay down at the Expo and try to take a nap because he felt ill. Resulting in us missing panels we were excited to see along with our photo ops we purchased. Instead of being able to walk around and look at the different shopping, we waited for our turn for photos, found somewhere to lay down and rest until the next photo. We had tickets for just Saturday, so

I had a lovely stay at the Embassy Suites! My colleagues and I were greeted by the friendly front desk staff. The woman who checked me in even asked if I preferred a room on a higher or lower floor, which was so considerate and something I've never experienced before! I very much appreciated that. The room was huge! Two TVs, a nice living room area with two couches, a big bathroom with a nice shower, and a large bedroom with a king bed. I absolutely loved it. Additionally, Tap & Tavern, the restaurant in the hotel, was delicious. I had the Philly cheesesteak and loved it. I would highly recommend this hotel to anyone! Thank you very much to the staff for a wonderful experience, I wish I could have stayed longer!

櫃枱人員很友善，我提早了6個小時到達，他們還是允許我Early Checking.

房間很寬，很乾凈，很舒適，但周圍無商店

Saya berasa putus asa kerana saya telah menempah bilik dengan la quinta dan apabila saya tiba mereka tidak mempunyai tempahan saya walaupun dengan pengesahan dan tiada bilik yang tersisa. Saya telah memandu selama 6 jam untuk cuti musim bunga dan hampir setiap hotel yang saya hubungi telah habis dijual. Saya memandu 45 minit ke atas dan walaupun mereka tidak mempunyai bilik double untuk saya, saya mudah ditempatkan. Saya sangat menghargai kakitangan dan hotel ini 100 kali lebih baik.

The hotel lobby was so nice and inviting. The staff was very friendly. I knocked a star off because all the rooms aren’t updated the same as the photos online. We were with a volleyball team so we were able to see the different rooms. We were on the second floor and our friends rooms were higher up. There is an inaccessible balcony on the second and third floor (maybe even 4th) and then the other rooms above extend out. We had friends on the 7th and 8th floors and their rooms were much larger and updated to what you see in pictures. The bathrooms are also much larger on the higher floors vs the room we had on the second floor. Was our room bad.. it was fine but not only did it need updating so what we saw in photos lined up with the rooms but these rooms were a little more rundown (I.e., part of the baseboard was pulling off the wall). It was nice to just have to take a set of stairs to get to our room but I definitely would’ve preferred a higher floor and larger room since we had 4 people in our room. If it was just one or two people the size would’ve been more easily tolerated (and we did have 4 people listed when we signed up for our room through the volleyball registration). We also had an issue where we did not have enough towels for everyone in our room. The first night they brought us extras and we were able to use those the second night. The third night they didn’t have enough staff to bring us more so they wanted us to come down to get it ourselves. Would I stay here again.. I would.. but I definitely wouldn’t settle for a lower quality room for the same price as the more updated rooms in the future.