Hotel Mesra keluarga di Siem Reap

The hotel has beautiful premises inside and outside. It's very clean, and the staff is exceptional. We enjoyed the breakfast very much and especially the noodle soup station where they make everything to your liking; also a variety of delicious bread. It's a good location, about 16 -18 minutes walk to the Pub street or you can take a tuk tuk as there are plenty of them. We preferred walking. We had dinner one night and lunch in the hotel's restaurant and the food was tasty. On arrival we asked to change our room to the one overlooking the garden and pool as the view in the front of the building overlooking the road wasn't that great. We had of course to pay the difference but it was much nicer. It's a shame that the hotel wasn't very full during our stay. We enjoyed staying 4 nights there and definitely would recommend this hotel.

We had a great time at the FCC. The open plan layout really feels like you are in the forest despite being next to the river in town and a short walk from the action of pub street. Rooms are well appointed, and staff are extremely welcoming with great English. The breakfasts are also fantastic - make sure to try some of the Asian options which are extra special. Double spa prices before using, maybe some confusion over inclusion of tax etc.

The Room is clean and in good condition. Personal is friendly and helpfull. Food and Cocktails are delicious. Breakfastbuffet is also delicious with a suffient selection. Location is perfect. When i'm going to Siem Reap again, i will definitely book this hotel a second time.

The hotel is in excellent shape. The air conditioning is very strong. The rooms are very clean. The hotel's location is near everything. What I'd really like to tell you is that the food is very good and the staff delivers excellent customer service. The breakfast menu includes a soup station, omelets from an egg station, local tastes, lots of fresh fruit, and bread you will love. The hotel restaurant features a ”Happy Hour” and very good pizza and cheeseburgers. Oh, and take it from someone with a great deal of experience with hotels-the staff is very young but they are smart, very enthusiastic, and they deliver outstanding customer service. They speak English very well. It starts at the front desk. They are really on the ball. They can answer any questions about the local town. The concierge staff also does an excellent job. It doesn't stop there. The housekeepers work very hard and show pride in their work as do all of the food service staff. You'll love this hotel. It's the service that makes the difference.

Beautiful hotel. Very large and well furnished rooms. The room servicing wasn’t as thorough as one would expect. We had run out of refillable soap, the towels were a bit ragged and the drinking glasses weren’t changed. The safe didn’t work so we had to use the master key. We were fairly sure it just needed four AA batteries. We had a small balcony, but it was shared with the neighbouring room which was a bit odd. The AC wasn’t the best. The ceiling fan was helpful. There was no window view. The breakfast was lacking for the price, but the all day food menu and drinks was very good quality. The pool was the best part. I estimate it to be just under 14metres and there’s loads of quiet opportunities to swim lengths. The reception staff did not have the best communication skills. For example, upon arrival, we were immediately told about booking a Tuktuk to the Angkor Wat park entrance but not told where to get tickets to the Angkor Wat park. That was another ordeal. Tip: Angkor Wat is extremely large and you cannot pass through on foot/car, as a foreigner, without a ticket. One day was more than enough for us. Unfortunately the entrance fee is an external company and does not go to the community, like many attractions as we later found out. Tip 2: We hired a moped though the hotel, for convenience sake, even though it was a more pricey than locally. We were given the most bashed up, underpowered moped with a throttle that would cut out and fall back to 0mph, causing a woozing ride. The seats were also extremely uncomfortable. We also weren’t upsold, and for 2 dollars more, we could have got a motorbike. My partner and have both done motorcycle training. Tip 3: Do not bother trying to drive to the lake. You will be stopped for being a foreigner and you must get a boat. We did not avail. The customer satisfaction of the boat isn’t great. Moreover, the laundry service was a little tardy. We dropped our laundry the night before and told we collect at 6pm. It wasn’t back until 8pm. It would have been nice to know so we could plan our last day better. It’s around 1km into town, on the less popular end, which is great for us because we enjoy a short walk and being on the outskirts, away from the hustle. All in all, we would definitely stay again, for the cheerful and friendly staff and excellent pool and restaurant menu.

We stayed at 4 hotels in Siem Reap on this trip and we both agree this was the best. The room was large with oversized soft bed and strong ac. Words just can’t describe the pool…biggest we have seen in our lives. It’s so relaxing to just swim around the whole thing. Breakfast was our best at this hotel as well. 100% loved it and would return.

The people who works in the hotel are one the worst that I have seen in my life. At the beginning, they confused the reservation and at the end they run in hurry due to pay an account that I had never consumed. Really, I don’t recommend the place

Can't be more perfect with what they have. It was huge, with nice and helpful staff. The pool was very big. And the best part was the breakfast. One should not miss it.

Beautifully designed Resort and the Staff is incredible friendly! Does Not Matter If the Front of the House employees, waiters or housekeeping; all really Professional. The breakfast offers a big variety of Asian Cuisine and Western Classics. Pool area is very nice. The only Part which could be improved is that the rooms are spacious as well as well maintained, but in general a Bit old and could get a do-over.

Amazing!!! 📍 the location is great! In the nearby you can find good restaurants, a market (cloth and food), ATM and pharmacy! 👥 staff is so friendly!!! They help you a lot, all the time have a good attitude 🏨 the rooms are big, bed and pillows so comfortable, has a pool and the area is really nice 💆 you can add a massage, was the best I have until now! Per sure I’ll come back and recommend it!!!