Mane Family Vacation

everything Good

酒店總體很棒。但酒店團隊很着急與我確認具體退房時間，總是催促我離開，工作人員着急與我確認退房時間，酒店經理也催促我離開，不明白酒店團隊為什麼要這樣對我，這讓我不開心，酒店規定的退房時間是12點，時間到了我會退房，如果到時間我沒有離開，酒店可以讓我續訂房間並且付費。總的來説酒店環境很好，但團隊需要改進，這是我旅行中第一次遇到催促我離開的酒店。酒店環境好。

非常好的體驗 不是傳統的酒店 自己有一片很大的土地 我們是大床雙人間房間面積大概40多平米吧 酒店的服務真的非常好，非常努力的表達着做好這個簡單的事情。 家庭出遊也很方便，早餐做的也很精緻，餐廳食物很好吃，提供自行車園內活動。叫嘟嘟車也很方便，管家都是24h待命。

Rất tốt khi ở đây . Phòng sạch sẽ , nhân viên rất thân thiện . Tôi rất thích trà chiều ở đây , bánh chuối rất ngon

Our villa was downgraded on arrival. They said it was an upgrade from 3 to 4 bedrooms (we only needed 3) but villa itself was nothing compared to the one we had booked with no outdoor eating area and inside was very run down. We were told our original was being refurbished, but it was clear another family was staying in it. If your booking says private butler and cook, don't believe it. There was one member of staff frantically looking after 12 villas. They have a major staffing issue. There was no cook on the first day on the whole property, so no lunch or dinner was possible on site. On another day, we asked for a coffee but were told there were no staff available who knew how to operate the coffee machine. Onside restaurant, when a chef was available, was more than twice as expensive as upper end restaurants in town (simple lime juice 5USD!) Asked for breakfast at 7.15 to join guide at 8am but it eventually arrived at 7.50. No fruit bowl as was indicated at booking. I could go on. Beware huge hotel being built on the same estate which will be dusty and noisy. Sadly, I can't recommend, as the surroundings are gorgeous and it has so much potential with a lovely pool area

The property grounds were beautiful and well-maintained. The upgrade to the lakeside villa with pool was definitely worth it. This had a potential of a great vacation. Unfortunately, we did not have a great experience with Mane. There were amenities advertised that were not available. For example, their restaurant no longer serve lunch or dinner. The time to inform me was when they sent me their lunch and dinner menu when I requested for it prior to our arrival, not when I was about to order room service. The staff are nice and they try but they were overwhelmed, understaffed, and inexperienced. What made our stay really bad was the loud singing and chanting that started at 5 AM in the morning until 9 PM in the evening during our 5-day stay. We were expecting a relaxing vacation. Unfortunately, this was not what we experienced. I also found management to be extremely unprofessional. I informed our booking platform of the issues we encountered including amenities advertised that were no longer available. Instead of reacting professionally, I received messages from the staff saying that they were shocked of my complaints even though I informed them of these issues while we were there. What made it worse was that the staff told me that their management was asking the staff to pay for our stay and that the staff had families who depend on them, etc. (I did not request for a refund nor did the resort offered any.)