Ulasan Hotel Supreme

Chose this hotel as it is located in Orchard and has spacious rooms but those are basically the only good points of this place. We did not expect anything luxurious considering the listing photos and how the hotel looks like those older ones but at least just the basic standard. The towels all had holes and threads were falling apart. There were small cockroaches crawling around in the room and bathroom. Thick dust build up in the air conditioning vents and corners of the room too. The signages were just written in pen and paper. We went down to the lobby at one point in the evening asking if we can have our towels changed but the staff only told us that ‘this is a budget hotel. tomorrow you can come back’. It is greatly shocking for a hotel like this to exist in Singapore. I’ve been to a number of budget hotels in SG, areas far away from the city center but never experienced something like this. I hope management considers upgrading or do an overall update in their quality of service because something as basic as towels and signages would definitely ruin an otherwise enjoyable experience.