Hotel Fort Canning Singapore

I stayed at this hotel for two nights with my girlfriend, and unfortunately, the service did not meet the expectations of a five-star establishment. Our stay included a complimentary high tea, but the experience was far from seamless. When we arrived for high tea, no menu was provided, and a waiter simply asked what we wanted to drink—without offering any options. No one explained what would be served, so we were left guessing as a box of assorted pastries and snacks arrived. When we asked about the items, even the waiter wasn’t sure what they were. Beyond this, several other issues stood out: 1. Room Condition: Upon checking in, the air conditioning was weak, and the floor was noticeably dusty in the corners. 2. Bathroom Maintenance: The rain shower knob was already loose and ended up breaking when I tried to turn it (likely due to previous damage). To their credit, a staff member came and fixed it quickly. 3. Slow Service: I requested cutlery to be sent to the room, and after 30 minutes of waiting, I had to call again. It finally arrived 15 minutes later—meaning I waited 45 minutes for basic utensils. 4. Unreliable Service Requests: I requested ice around 3:30 PM and was assured it would be delivered. After waiting 45 minutes, nothing arrived. I called again around 6–7 PM, and still, no one showed up. Eventually, I had to go downstairs myself, only to find no staff anywhere. The only way I could get ice was by walking to the restaurant. To be fair, the overall experience was still okay—just definitely not up to five-star standards. Room: 3.5/5, Service: 2/5. * service being 2/5 bc although help wasn’t always available, when it was, the staff were rather friendly. For a luxury hotel, the lack of communication, service delays, and basic maintenance issues were disappointing. While there were some helpful staff members, the overall experience fell short of expectations. Honestly this place has so much potential, with proper managment of amenities and staff, really think this place could be a big hit.

Perfect location, but the facilities do not match to 5-stars. Flooding at toilet once showering

Recently sold to Dubai interests and is currently being run in caretaker mode.give it a miss for 2025 and check back later to see if it hasn’t bed. Completely ruined from the way it was (which was great).

Had a second enjoyable stay at Hotel Fort Canning as a couple. Service was overall hospitable and friendly, great props to the staff. Thanks for the stay.

My guest had an extremely unpleasant experience at Fort Canning Hotel and would not recommend staying here. First, he requested an early check-in and arrived at the reception at 12 PM for his lunch at the restaurant where he was assisted by the manager, Ivena Calista. Despite his request, he was told check-in was strictly at 3 PM. When he asked to speak with the General Manager for help or assist while waiting in the restaurant having his lunch, GM Marcel Li, he was incredibly rude, dismissively saying, "Why must we give you the room before 3PM?" instead of offering any assistance. Even when he considered cancelling his reservation due to the poor services, the GM refused to help. Despite the initial bad impression, he have no choice but decided to proceed with his stay after his personal assistant told him that the hotel staff by the name Maggie managed to prepare a room with high floor and good view room it only got worse. It felt as though the staff were deliberately looking for trouble. They later accused him of causing a burn mark on the bathtub in his room and attempted to charge him $500 without any proper investigation. This accusation was baseless as no one who stayed in the room smokes, they had no lighters, and if anything had actually burned, the smoke detector should have gone off. Additionally, they did not even use the bathtub, only the showerhead. The overall service was appalling, and the way the management handled these situations was unacceptable. I strongly advise against staying at Fort Canning Hotel if you expect decent customer service and fair treatment.

A charming heritage hotel. But no restaurant open  for dinner, no tissues or spare toilet roll. We were signed for breakfast but the message was not received.  facilities, but not quite there as yet.