Pengguna Tetamu
31 Januari 2023
Stayed 4 nights. Nice surroundings, nice room, non-existent beach. Before our arrival they called us to ask when we were coming to have the room ready. We informed them that we should arrive around 11:30, we arrived at 12:00. When we arrived the room was not ready so they suggested that we should wait in the breakfast area until they prepare it. They told us that normally the check in is around 15:00 and we asked them why they didn’t inform us when they called us. They replied that this is a typical call they make with no practical meaning as we found out. They said that we had to wait for a short while until they prepare the room. In reality we had to wait for more than 1 hour and they charged us the water and the refreshments that we received while waiting for the room. Breakfast was included in our rate but without any notification we found out at checkout that they were charging the water (2€ per bottle) and the fruit juice (6€ each) during breakfast separately. We were also entitled to one bread basket each but they always brought half of them. Moreover one morning, 10 minutes before breakfast time was over, they told us that he had to leave our table because they needed it for another company. Surprisingly enough other tables were available at that time in the breakfast area. Very inhospitable, unprofessional people proving that a nicely decorated building doesn’t make a good hotel.
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