Park Piolets MountainHotel & Spa

We were currently on day 5/7 of our stay here, we have had disturbed sleep every single evening which has impacted our ability to enjoy skiing due to exhaustion. The rooms to the left of the hotel above the bar are absolutely horrendous. You will hear chairs scraping and banging CONTINUOUSLY from the bar all evening, up until 1am and then again from 8am. This is consistent, every single night. You also have to be a heating engineer in order to find a temperature within the rooms that isn't either boiling or freezing cold. You would think a 5 star hotel would give you the ability to control the temperature of your room but clearly not here as they don't have air-conditioning. The staff try to help but if you value any form of sleep I would definitely look somewhere else.

The staff were super friendly. Great selection of food at both dinner and breakfast. Taxi service to ski lift was amazing. Overall excellent and would recommend

Always good to stay here, although the room we stayed was the worst we ever got at this hotel. Hope they do some improvements next year.

My experience at Park Piolets was generally positive, but there are a few points worth mentioning. I booked a room for three people, and upon arrival, I noticed that while the room did include a double bed as described, the third bed was actually a sofa bed. This was an issue because the photos shown during the booking process clearly displayed a proper single bed, which was what I expected from a five-star hotel. I have been to several places around the world, and I always make sure having a proper and comfortable bed to sleep, unfortunately I did not get that in Park Piolets. I reported the issue to the reception, and Alberto handled it very professionally. He involved the manager, Nerea, who was extremely friendly, attentive, and genuinely interested in resolving the matter. Although we were moved to a different room, the solution offered—a wooden sofa with bedding—was still not what we expected. It was an improvement compared to the original sofa bed, but it didn’t fully meet our expectations, and I did not want to complain anymore, because seemed like that I was too fussy, and I am not. I just wanted a comfortable place to sleep, and that’s the reason I have chosen a 5 star hotel. On the other hand, our experience at the hotel’s Italian restaurant was flawless. The food was delicious, the atmosphere was perfect, and the service was outstanding. A special mention goes to Ana and Gabriela, who were incredibly kind and attentive, constantly checking in to ensure we were happy and comfortable. They are a star! I wish to have a staff like them. Although the issue with the room impacted our stay, the hospitality and professionalism of the staff, as well as the quality of the restaurant, made my overall experience at Park Piolets enjoyable. I believe that with some adjustments to the details shown during booking, the hotel could achieve a higher standard of excellence, it’s not a cheap hotel, it means when we are paying for something expensive we want a return.

This was our second time at this hotel and it didn’t disappoint. Simply put it just great. We will only book this hotel when we return to Andorra every year. Don’t let the fact that it has a shuttle to the slopes because it’s so good that you will want it every time. It takes 2 minutes and we have never had to wait for more than 1 minute for a collection either way. Also only a 3 to 4 minute walk if you really want to.

4th time at Piolets and now in 5 star and continues all good. Unfortunately the spa it´s not included in use like in the past